Customer Service Management

THOBEKA NOLWANDLE GWALA

ADDRESS : ** ******** ****

MEREDALE

2091

CONTACT DETAILS : 074*******/073*******

:********@*****.***

CADEMIC QUALIFICATIONS

HOERSKOOL PRESIDENT HIGH 2009-2013

English Home Language

Afrikaans First Additional Language

Mathematics literacy

Life Orientation

Economics

Business Studies

Accounting

QUALIFICATION OBTAINED NATIONAL SENIOR CERTIFICATE

CENTRAL JOHANNESBURG COLLEGE 2015-2016

MARKETING MANAGEMENT

ENTREPRENEURSHIP AND BUSINESS MANAGEMENT

MANAGEMENT COMMUNICATION

COMPUTER PRACTICE

PERSONAL SKILLS

Well presented

Relationship building

Deadline led

Determined

WORK EXPERIENCE FEBRUARY – AUGUST 2017

COMPANY WEBHELP (SHOPDIRECT)

POSITION SERVICE ADVISOR

Call Centre

Customer Service

Administration work

Dealing with International calls

QH navigation

DRIVER’S LICENCE

Learners License

REFERENCE

MRS SKOSANA {LECTURER} 076-***-****

MR MPHOLWANE 079-***-****

MISS LEHUTSO 063-***-****

PERSONAL PROFILE

I am a confident, deadline driven individual who is self- motivated, result orientated, positive outlook and willing to go the extra mile to get the job done. I function well under pressure, committed to excellence and to personal development. I thrive on being organized and I am a keen learner. I have integrity and trustworthy and pay attention to detail.

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