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Management Software

April 16, 2018

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IT In-Charge / IT Project & Service Management / IT Audit Management Mobile: 00-965-********(Kuwait) Career Summary:

o Experience 25 years (as IT In-charge, Project Lead, System Analyst, Lead IT Auditor, Business Analyst, System Admin.). o IT Project Management / Application Development

Plan, organize and communicate milestones & deliverables. Access risks and collaborate cross-functional projects.

Lead custom developments with Business Impact Analysis (BIA). Improve performance of existing processes with Business Process Re-engineering (BPR) followed by user training.

Design MIS (Management Information System) reporting as per user specifications.

Conduct Post Implementation Review (PIR) of recently implemented service requests (SRs) / software modules.

Introduce innovative technology / 3rd party tool to business applications to provide better service to customers. o Helpdesk and Incident Management

Detect, log, analyze & streamline incident and problem service requests / helpdesk tasks.

Implemented best practices of process transparency and introduce Known Error Database (KEDB). o IT Audit

IT GRC (Governance, Risk and Compliance) – Schedule & perform audit, document findings and ensure compliance.

ISO 20000:2011 (SMS - Service Management System) – Plan, conduct, review and improve as Lead Auditor.

ISO 27001:2013 (ISMS - Information Security Management System) – Test compliance with regulations & standards.

ISO 9001:2015 (QMS (Quality Management System) - Review and monitor audit activities.

PCI DSS (Payment Card Industries Data Security Standards) – coordinate with external party for implementation. o Employee Talent Management

Communicate job responsibility; implement segregation of duties and environment of self discipline.

Formulate accountability strategies, performance improvement and facilitate employee growth.

Evaluate and recommend competency based employee training. o IT KPI (Key performance Indicator) Formulate KPI for review of operation management. Key IT Skills:

IT Project and Operation Management Plan, conduct and follow-up IT Audit Software Skills:

Operating System Windows, Linux, Unix, IBM-AIX

Programming platform Oracle (Forms, SQL/PL SQL), Oracle ADF, Visual Basic Analytical Tool Business Object, Oracle Business Intelligence, Oracle Report Software Applications MS Office (Word, Excel, Power Point, Access), Adobe Photoshop RDBMS Tool Oracle, Toad, MS Access

Web Design Tool MS Front Page, HTML, Adobe Dreamweaver File Transfer tool Putty, FileZilla

Key Achievements:

o Automated multi-award winning ‘Field Service Management Module’ software. o Prepared and implemented ‘Acceptable usage of corporate assets against employee profile’ to provide accountability and protection of organizational assets against theft and misuse. o Reduced Licensing cost by converting ‘Full use end user licence’ to ‘Application Specific Full Use (ASFU)’ for SAP. o Shifted corporate website from 3rd party maintenance contract to trained in-house team to save cost. Highest Academic Qualification:

o Masters in Computer Application (MCA), India

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IT Certifications:

IT Audit Certified Information Systems Auditor (CISA) December-2017 ISO-20000:2011 Service Management System November - 2014 Process Enhancement Business Process Improvement May - 2012 Database Administration Power Systems Administration for IBM-AIX May - 2016 Oracle Certified Associate (OCA) December - 2004

Oracle DBA Fundamentals September - 2003

Network Security Product Sonicwall Product Training workshop July - 2009 Analytical Tool Business Objects XI (Dashboard & Performance Manager) November - 2006 Computer System Management Certificate in Computing July - 1997 Proficiency in Information and Systems Management December - 1992 Departmental Training sessions attended

o Project Management Professional (PMP)

Professional Experience summary and details: Associated with the IT Industry since 1992 (7 companies). 1. IT In-charge: Duration: October-2017 to Till Date (6 months) o Company Name: Kafuri General Trading Co, Salmiya, Kuwait o Company Type: Register Dealer / Supplier, Assembler of Electronic & Electrical components in Kuwait. o Roles & Responsibilities: (Report to Business Unit Head)

Infrastructure set up: Negotiate software purchase, set up of Servers, office network and communication lines.

Project Management: Lead and develop applications to support business. 2. Project Lead / System Analyst / IT Auditor: Duration: January-2011 to 30 September 2017 (6+ years) o Company Name: Al Mulla International General Trading Furniture and Equipment Company (ISO 9001 certified), on behalf of Central IT Department of Al Mulla Group (ISO 20000 certified), Free Zone Shuwaikh, Kuwait o Company Type: Central IT-Department of the Group that delivers services to internal business units. o Roles & Responsibilities: (Report to General Manager IT)

Project Management (ERP software development): Scope, plan and lead IT applications, analyze client requirements, access project risk, design risk response, assign, review and monitor progress (plan v/s achieved) for System Analysts, Programmers/ Developers (in-house and outsource team). Review unit test by Programmer, peer-to-peer/Integration test, UAT (user acceptance test) results. Introduce innovative technology to business applications to provide better service to customer. Conduct Post Implementation Review (PIR) and Business process re-engineering (BPR) as required.

Software Module: Designed, developed and implemented ‘Service Management module’, ‘Automotive Spare Parts’ and ‘Service Request Delivery’ business application software in traditional and agile development model.

IT GRC Audit: Review results of IT Governance audit as per COBIT standards, IT Asset/Access Control/Operation security Management as per ISO 27001 standards, Physical and environmental controls as per NIST/ISO 27001 standards, Helpdesk and incident Management as per ISO 20000/COBIT standards, Business continuity, Backup/Recovery as per ISO 27001/NIST standards.

ISO Audit: Lead ISO 20000:2011 audit operation in PDCA (Plan-Do-Check-Act) model, review and enhance Objective Target Report (OTR), Customer satisfaction Index, perform Risk Assessment, review internal audit results and enhance existing service delivery. Formulate KPI to monitor business operation. Review Asset Management, base line and versioning, license & contracts, customer service calls and incident response.

Training & Documentation: Supervise / prepare user training material and get user feedback. Ensure project documentation and knowledge management. Also plan training to internal IT workforce. 3. Business Analyst / Branch office In charge: Duration: July’2007–December’2010 (3+ years) o Company Name: Al Soor Finance & Leasing Company, Sharq, Kuwait o Company Type: Provide financial services (corporate & retail level) at Kuwait. o Roles & Responsibilities: (Report to Financial Controller) Page 3

Organizational Strategic goals: Provide cost effective business solutions aligned with the strategic goals and mission of the organization.

Audit Compliance: Co-ordinate with external team (Control Case Company) for PCI DSS compliance.

IT Infrastructure Management: Maintain applications, IT assets (CMDB – Configuration Management Data Base), escalate operation calls. Administrate servers, IP telephone and Data link connectivity (Digital Subscriber Link - DSL) problems (thru third party management).

Supplier evaluation: Negotiate with Suppliers and recommend industry best practice as per Service Level Agreements (SLAs).

Support Services: Escalate user calls. Propose hardware, network and software purchases. Perform remedial actions to correct IT related problems (root cause analysis, immediate Action, Corrective and Preventive Actions). Recommend to replace defective or inadequate hardware and software.

Software development: Plan, design and develop ‘Finance Management System’ (loan processing software). 4. System Analyst: Duration: - September’03–June’07 (3+ years) o Company Name: Public Authority for Agricultural Affairs And Fish Resources, Rabya, Kuwait o Company Type: Ministry of Kuwait, deals in Agricultural affairs, Vegetation, Animal & fish resource activities. o Roles & Responsibilities: (Report to General Manager IT)

Manage Projects: GIS (Geographical Information Systems), MIS Reporting thru Business Object software.

DB Administration: Maintenance of Oracle RAC (Real Application Cluster) Database as Assistant DBA.

End-user meet: Meet with department heads, managers, vendors, to solicit cooperation and develop requirements, resolve problems.

Conduct courses: Provide software courses for Kuwaiti citizens to provide knowledge know-how.

Design & Developed software modules for Plant Welfare department, Animal Laboratory & Animal Disease department, Zoo control department, Farmer Plot Allotment department, Sea Control Department. 5. System Analyst / Administrator: Duration:-September 2000–September 2003 (3 years) o Company Name: Schenck Avery Ltd (Indo-German MNC, ISO 9001 certified), Noida, India o Company Type: Manufacturer of Balancing Machines in technical collaboration of Schenck Rotec, Germany. o Roles & Responsibilities: (Report to GM-Electronics)

Manage Infrastructure: Was managing 500+ computer users in different states & places across India.

Manage team: Was leading a team of network engineers, Designer / Engineers, Software Developers. Looking after system analysis, software requirement specification preparation, software deliverables, hardware / network equipment requirements, quote acceptance, quote comparisons, purchase, managing vendors etc. Updating of data in company website.

Cost save initiative: Shifted corporate web site in .asp platform with Dreamweaver software to in-house team from 3rd party annual maintenance.

ERP software: Analyse, design and develop “Office Automation ERP Software (in-house)” consists of Marketing Department, Design Department, Planning, Purchase Department, Store Department, Accounts Department, Costing Department, Service Department, Quality Assurance Department, Payroll Accounting System and MIS (Management Information System) department. 6. System Administrator: Duration: April’1993 – September’2000 (7+ years) o Company Name: Indian Technological Products (IBM Daksh Group Company), New Delhi, India o Company Type: Register Dealer / Supplier, Assembler of Electronic & Electrical components in India and Abroad. o Roles & Responsibilities: (Report to IT Director)

Manage Infrastructure: Was managing more than 250 computer users in different places across India. Overall in charge of a team of network engineers, DBA, Design Engineers, Software Developers.

ERP software: Designed & developed ’Integrated Financial Accounting Software’ (in-house) having distinct modules like Sales Order Processing, Financial Accounting, Stores Accounting, Purchase Order Processing, Payroll employee management and Administration System. Page 4

Ensuring software module delivery on time with quality, managing third party vendors, conduct project management reviews, employees / user trainings, manage hardware, network equipment requirements. 7. Computer Programmer: Duration: - April’1992 – March ’1993 (1 year) o Company Name: Continental Engines Ltd (ISO 9001 company), New Delhi, India o Company Type: Manufacturer of Automobile Engines and supplying across the globe. o Roles & Responsibilities: (Report to IT Department Head)

Developed Invoice Processing System, Billing Accounting System. Technical soft skills:

o Teamwork - can lead and work well with others and take leadership roles when necessary for benefit of company. o Project management - full understanding of IT project life cycle and Software Development Life Cycle (SDLC) methodologies. Have strong analytical, problem solving skills and provide cost effective solutions. o Data Security and Analysis – architectural knowledge to protect, gather, store, analyze and/or interpret data to create corporate decisions and strategies.

o Other Skills - Good communication, technical and time management skills in a multicultural/country corporate environment.

Languages known:

o International : English ( Read – Speak – Write >> Fluent ) o Indian : Hindi, Bengali ( Read – Speak – Write >> Fluent ) o Local : Arabic ( Speak >> Medium )

Other Personal Details: (LinkedIn profile: o Date of Birth – 10th Jan 1970, Nationality: Indian. Gender: Male o Passport Details: - No. K 2090605, Place of Issue : Kuwait, Expiry Date : 10/12/2021 o Civil ID No: - 270********* Valid up to 03-December-2018 (Visa Status:- Under Article No. 18). o Driving License: - For Personal vehicle, Date of Expiry : 03-December-2018 o Notice Period: - within a month.

o Reference: - Available upon Request.

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