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Customer Service Sales

Newark, Delaware, United States
April 16, 2018

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Job title

Qualifications Profile

Performance driven client administrative professional with 2 successful years facilitating support services and managing fast-paced office operations. Strong organizational and communication skills with the ability to concurrently direct multiple business affairs. Advanced understanding of customer needs with diligent attention to detail resulting in supervisor customer service and high levels of client satisfaction. Passionate in achieving organizational success while maintaining high level of personal and professional integrity. Trilingual in English, Haitian Creole and French.

Relevant Experience



American care 2015-2017

front desk associate

Orlo vista elementary

Para 2015 -2016

Leading small group instruction designed by the teacher

Gathering materials,

Providing assistance for personal care and other physical needs

Assisting students to complete directions given by the teacher

Facilitating interactions between students,

Adapting lessons under the teacher’s guidance

Executing other, often unseen, but very important tasks for the classroom community.

Other Experience

Andy Frain Services- Sunrise, FL

Temporary Customer Service Representative 2011-2014

Cabana Bay Beach resort- Orlando, FL

Customer Service 2014-2015

Rosen Inn - Orlando, FL

Receptionist 2013

Certified Nursing Assistant - WPB, FL

Practical Nursing 2011–2013

Macy’s Incorporation – Miami, FL

Sales Support/supervior 2014

úPerformed duties assigned by the sales associate or a member of the sales associates team with the object of assisting the associate and making or processing a sale.

úRecorded details of incoming orders on a computer system, checking that product numbers, discounts and prices are accurate.

úUpdated customer records and communicate details of orders, inquiries and deliveries to representatives and sales managers.

DeVry UNIVERSITY - Miramar, FL

Librarian - Tutor 2011-2014

úCoordinate with school staff in determining priorities to be addressed through volunteer interventions, including attendance, behavior, course performance, and career readiness

úAdministered the collection of data with school staff to secure both pre- and post-data

úShelved materials by the Library of Congress Classification and maintain the library shelves for easy access to library resources.

Holiday Inn- WPB, FL

General Manager 2008–2010

úMaintained a professional appearance and poise commensurate with the image of the hotel.

ú Summarized all of the features of the hotel, and states all specific data of the hotel accurately.

úDeveloped profitable sales through outside sales calls, and maintains active sales contact on all assigned accounts and within assigned market segments to meet hotel/ individual goals.

úMaintained up to date tracer files for follow up.

úCultivated proposals, qualifies customers, and prepares contracts.

úServiced current clients and assertively rebooks them.

Education and Credentials


Bachelor of Arts in Human Resources: Dec 2014

Certified Nursing Assistant (CNA)

Technical Acumen

Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook

Web Based Research Social Media Word Press

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