Customer Service Manager

Nishtha Srivasatva

A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy cell centre environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility. Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience & develop my abilities. AREAS OF EXPERTISE

Query resolution Customer service Handling complaints Up selling IT skills

Office administration

PERSONAL SKILLS

Excellent telephone manner

Assertive Listening Confident

WORK EXPERIENCE

Survey Process and Insurance : THOTZ PVT LTD ( UK ) Senior Customer Care Executive : January 2012-February 2014 Taking information from the customer about their Gas and Electricity Bill and trying to switch their supplier.

To verify all the information of the customer with our records and let them known about our insurance plan what all benefits we are ensuring the customer about the policy. Food Industry: - Chai Point (Indian)

Inside Sales Partner: March 2014- Present

B2B process. Where we generate the lead from different source and do the cold calling. We use to interact with the CEO or the decisions makers of the company.Explain them the services which we catering and the features.

We fix an appointment with the respect Business Manager to take ahead the process. We were also into distribution and franchisee model to get take the business forward. Providing advice, information and assistance to callers. Attempting to resolve all enquires on first contact with the caller. Making sure that all telephone calls are answered promptly. Dealing with a customers queries, requests, orders or complaints. Following up customers by calling them back.

Research required information for callers using available resources. Essentially receiving up to 50 incoming calls from customers daily. Involved in processing orders, forms and applications. Accurately recording details of calls and issues on logging software. Having a professional and courteous manner at all times. Identifying and escalating priority issues or customer complaints. Sending emails to clients answering their enquiries. Taking ownership on all calls and queries answered. Arranging appointments for engineers to attend premises & make repairs. KEY SKILLS AND COMPETENCIES

Able to handle complex calls and situations.

Demonstrating empathy and understanding when talking to customers. Able to deal with irate, abusive and irate callers.

A proven track record of handling high volume calls. Can type up to 30 wpm. Excellent listening and problem solving skills. Excellent communication skills and telephone manner.

Good keyboard skills and knowledge of customer service principles & practices. ACADEMIC QUALIFICATIONS

Bachelor Of Arts

Isabella Thoburn College: - 2009-2012

12th ISc

Jesus and Mary :- 2007-2008

10ht CBSE

Xavier's High School :- 2005-2006

PERSONAL DETAILS

Nishtha Srivasatva

403,B Nandi Woods Apartment,

Tejaswini Nagar Yelenahalli

Bangalore-560076

Mobile : +91-953*******

Email : ***********@*****.***

DOB: 23/07/1989

Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Bangalore (Nishtha Srivasatva)

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