Service Engineer

RESUME

Name : Mr. Nitin R. Awari

Address : B/904, Shubhakamana Bldg.

M.D.Keny Marg, Nahur (E) 400 042

Nahur (E)

Date of Birth : 10th August 1987

Marital Status : Unmarried

Nationality : Indian

Languages Known : English, Hindi, and Marathi

E-mail Address : *************@*****.***

Mobile Number : 099******** / 704-***-****

EXAMINATION

BOARD

YEAR

CLASS

B.A

Pune Board

Mar-13

Appear

S.S.C

Pune Board

Mar-05

SECOND

H.S.C

Pune Board

Feb-09

SECOND

IT IZEN

Institute, Akole

Sep-11

FIRST

B.C.Ed.

CAT PUNE

Sep-11

B GRADE

Pursuing Qualification:

Appearing for Graduation from Pune University.

Computer Literacy : Can work with all Windows based applications

Like MS Excel, MS Word, Power Point

Presentations. Known to languages like C,

C++, JAVA, HTML & CPP

Hobbies : Listening music, reading books esp. novels,

Playing and watching Cricket etc.

Key Strength : Hard Work and Self-Confident.

Objectives : Intend to build a career with leading

Corporate of hi-tech environment with

Committed & dedicated people, which Will

Help me to explore myself fully and realize

My potential willing to work as a key player in

Challenging and Creative environment

Work Experience:

Ø M/s. NIIT Ltd, Akole

Worked as a Faculty in Computer Institute Division From Oct’2010 to Aug’2011.

I was involved in providing training on basic and fundamental of computer technology by conducting LAB and theory.

Ø M/s. Wipro Ltd. (IT Source), Ahmednagar, worked as a Technician & Computer Operator From Sept’2011 to April‘ 2012.

Ø Professional Experience

TrimaxIT Infrastructure& Service Ltd. from June 2012 to March 2017.

Designation: TEAM LIDER (Data Center)

Job Profile:- TEAM LIDER

Our working is on the MPLS links to perform operations of Networking, like to solve the issues of various clients including Banking & MNS customers related Networking.

For this we perform operation on Outlook for Mailing purpose, also as per down calls generate Ticket & log call to particular Engg. to resolve the issue ASAP.

Also doing Troubleshooting, we clear issues instead of assign to Engg.

For this We are in tie up with BSNL. In some cases we escalate issues with BSNL higher Authority. We are working on tools like MNS Helpdesk, Manage Engine Service desk, Solar wind,DMX.

Responsibilities to WAN Network Support in MNS Customer (NON Banking Companies) that include handling of Corporate Leased line like ISDN,MPLS,CDMA,BSNL, RF, VSAT etc

Technical Responsibilities(Network and System Management): Monitoring the Tool,Ticketing Tool,PingInfoview and HyperTerminal etc.

Providing first level (L-2) support to branch user for their problem pertaining to various banking system network.

Managing Mail communications

Ticket Generation, Troubleshooting and escalating the network related issues.

To ensure fault rectification within targeted ETR.

Resolution of the Trouble Ticket and reporting back to our management.

Handling alerts of network problems and Troubleshooting for Network devices

Maintain Lease Line and Co-ordinate with BSNL for Network issues.

Handle and Resolve customer call to connectivity network Problem within Router and Switch.

Co-ordination with Field Engineer,Helpdesk Teams,Data Teams and NAP Teams and visit branches to resolve critical connectivity issue.

Provide support when client calls are escalated .Handling client escalations with no errors for all the monitored elements based on escalation documents

Coordinating with project team for new project implementation of circuits.

Update/maintain and prepare daily, monthly, quarterly call analysis report/logs of multiple sites on any operational or support failure under Network Centre.

Working in coordination with other Network Centre for any issue related with network security and applications.

Making MIS Data & Report & other call log report.

Proficient in handling escalated calls and providing 1st& 2nd Level Technical Support to end-users.

Job Description:

The Network Coordinator will act as the single point of contact to the customer/users for all IT related requirements.

Responsible for attending all incidents, service requests landing at the Service Desk via the E-Helpline Tool, Mail & Telephone.

The responsibilities of the Network Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user.

Responsible for allocating proper call categories for the incidents and Service Requests.

Adherence to response time is the key responsibility of SD.

Responsible for proper knowledge of Prioritization Matrix so as to classify the incidents and service requests as per the Severity.

Responsible to track engineers availability to assign incidents without violation of the SLA.

Responsible to monitor the Incident status to respond, resolution as per SLA.

Responsible to ensure proper activity details are updated in tool by all engineers.

Responsible to update Escalation Matrix & AGM,JTO,SDO,SDE,GM BSNL immediately.

Responsible to generate Pending Incident report before defined service desk closure time.

Responsible to meet Site In-charge & schedule to discuss pending incident report once in a week.

Call Escalation as per defined escalation matrix.

Update customer on engineer’s expected arrival time.

Update customer on any delays to resolution of an Incident.

Professional Experience Summary:

Duration

Name Of the Company

Role

June 2012 to May 2017.

“Trimax IT Infrastructure and services Ltd.. ”

Network Engineer- L2

As Team Leader

June 2017

RT Network Solution PVT LTD

Nap Engg

Client Name : PAN India Banking and NON Banking Customers

Location : Airoli Navi Mumbai.

Client Name : UCO BANK

Location :Mumbai Zonal Office, Fort

RESPONSIBILITIES :

Network handling within world of Banking and MNS Customer (37000 branches)

Day-to-day LAN, WAN network and Security performance monitoring.

Network troubleshooting and fault analysis.

Adding MPLS links in SolarWind Monitoring tool for monitoring purpose.

Provide Uptime and bandwidth utilization report according to customer requirements from Solarwind Tool and SQL Server.

Configure and Administration of CISCO Routers and Switches.

Commissioning and decommissioning of MPLS and P2P lines, router, switches etc.

Configuration and troubleshooting of Protocols such as EIGRP, OSPF, BGP and MPLS.

Configuration and troubleshooting of VLAN, HSRP, VRRP and GLBP.

Managing firewall Policies (Sonic wall, Cyberoam) NAT Rules, Remote access VPN, Site-to-site VPN

Implemented Cyberoam Transparent Authentication Suite (CTAS) in cyberoam for single sign on.

Implemented Cisco Air-LAP wireless access points and wireless controller.

Deployment and maintenance of network monitoring, analysis and reporting tools.

Trouble ticket generation and follow up.

New branch Rollouts.

Experience with management of vendor/ partners/ outsourced service providers.

Ensuring efficient management of service requests, incidents and operational issues in a timely manner.

Availability, Capacity, Performance, Incident and Problem management.

Place: Mumbai Name: Nitin R. Awari.

Date: Signature:

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