Thomas N. Tran

**** **** ****** *****, *****, Arizona 85282 602-***-**** ac45dv@r.postjobfree.com

OBJECTIVE

I aspire to obtain a business relationship so I may utilize my computer skills, as well with the company. I have worked extensively with Data Entry & Entry Level, through many companies previously.

WORK EXPERIENCES

Technical Support

May 2017-November 2017

TurboTax Tier 1, Tempe, Arizona

Nail Technician

April 2009-2017

Angel Touch Nails, Laveen, Arizona

Greeted clients and provided excellent customer service

Salesman

Fry’s Electronics Retail, Tempe, Arizona

January 2006-April 2009

Provided excellent customer service, operated in sales, and stocked inventory

Return Item and Processing Clerk March 2004-January 2006

Wells Fargo Corporation Operations, Phoenix, Arizona

Prepped and cleaned checks, re-inked code checks, filed checks into bundles, and processed customers

Entered key entry of checks into personal accounts and revied home equity audits

Managed, copied, and filed mail

Internet Technician Support July 2002-February 2004

2Wire Technical Support Representative, Tempe, Arizona

Tier 1 internet technical support

Assisted customers to powercycle to their modem, set up customers’ email, and connected emails to remote desktop

Upsold customer satisfaction for better high internet speed

SKILLS

Computer literate: Use and remove troubleshooting/repair of:

Windows XP through Windows 10

Preferred, not required: OS X (10.7 and newer)

Preferred, not required: Android and iOS

Microsoft Office Suite

Preferred, not required: Bundled OS X applications (iTunes, life )

Attached and networked printers

Remote troubleshooting and repair of network functions in a remote environment. (Note: This pertains to LAN, WAN, and Wi-Fi in primarily simple workgroups.)

Remote troubleshooting and repair of PC hardware in a remote environment

Preferred, not required: Knowledge of malware removal and prevention

Additional:

MAC, iOS or Android skills a plus approx. 35+ wpm 10-key: approx. 11000 + kspm

Alphanumeric: Approx. 8000+ kspm Office filing

Data entry Multi task procedures

EDUCATION & Achivements

General Educational Development 1999

Mesa Community College, Mesa, Arizona

FBLA EVIT, Regional Conference Impromptu Speaking 3rd place

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