PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

WILLIAM J.

COLEMAN

*** ******** ******, *********, ** 32506 (C) 810-***-**** ac45df@r.postjobfree.com Experienced Customer Service professional with strong leadership and relationship-building skills.

Creative problem solver

MS Windows proficient

Strong client relations

Quick learner

Cash flow management

Strategic sales knowledge

Credit card processing

Multi-line phone talent

Mediation capability

POS systems expert

Exceptional communication skills

Team leadership

Self-motivated

Strong verbal communication

Extremely organized

Conflict resolution

Shipping and receiving professional

Proficient in cash management

Customer service

Interpersonal skills

JUNE 2017-MARCH 2018

Customer Service Associate- Tix Agent Starnes Travel- Greyhound LLC Pensacola, FL JULY 2015-JUNE 2017

Retail Stockers Pacesetters Personnel Staffing Pensacola, FL DECEMBER 2014-AUGUST 2015

Sbarro Food Service Mary Esther, FL

PERSONAL INFORMATION

EDUCATION

CERTIFICATIONS

ACCOMPLISHMENTS

NOTES / OTHER INFORMATION:, I am a very energetic individual who displays a positive, motivated attitude at all times. I am responsible and strive for perfection in all of my assigned duties. Productivity is a strong aspect of my character and I always complete my work responsibilities and tasks in a timely and efficient manner. My strong work ethics and values contribute to my ability to be flexible and adaptable to various situations. I am a hard worker and I always put 110% into everything I do. Organized, Efficient, and Attentive to Details. Friendly. Sociable, and Approachable Honest and Trustworthy Degree: Criminal Justice

Eastern Michigan University MI

1984

High School Diploma:

Northern High School, Flint, MI

Microsoft Certified Application Specialist (MCAS)

Computer Training Certificate

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. Product Promotion

Up-sold products and motivated customers to upgrade current product plans. Cashier

Achieved highest Number of new credit accounts opened within one-month period. Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Telephone Service

Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

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