Customer Service Data Entry
Resume:
Harry J. Mullins
Kansas City, MO 64124
********@*****.***
W O R K H I S T O R Y
Saddleridge Villas, Inc. April 2015 – September 2017 Independence, MO
Grounds Crew Member: all aspects of grounds care for multiple residential and commercial properties; grass, flower, shrub, and tree trimming, planting, and removal; irrigation system service and programming; equipment maintenance and repair; employee payroll and mileage logs in Microsoft Excel.
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Maxitrol Security Systems September 1998 – April 2015
Kansas City, MO (part time)
Accounts Manager: Design, implement & operate a Microsoft Access database
to manage account information and billing, accounts receivable, and reports; customer service; office management; support to service technician; provide
documentation for insurance and government agencies as requested.
Internal Revenue Service January – May 2013
Kansas City, MO (seasonal)
Tax Examining Technician – Error Corrections: Tax document error analysis and corrections, both internal (data entry and coding) and external (taxpayer or tax preparer); Initiate taxpayer correspondence and internal document routing; Intensive training and use of data structures, system documentation, and tax forms.
PKD (Polycystic Kidney Disease) Foundation August – October 2012
Kansas City, MO (temporary)
Database Assistant: data entry, data linking, data validation, and reports using Raiser’s Edge and Microsoft Excel, working with data related to fundraising events, participants, donors, and donations.
Internal Revenue Service February – April 2012
Kansas City, MO (temporary)
Cash Clerk: Sorting; batching; error checking and validation; quality control; inter- departmental routing.
Alarm Central, LLC 1998 – 2009
Kansas City, MO
Senior Alarm Specialist: Customer, dealer, and technical support; handle incoming alarm signals; data entry; data sorting and error checking; system level programming; telephone system and cellular module programming; in-depth knowledge of multiple types of alarm systems; routine computer system backup. Shift supervisor as required. With company from startup to growth of over 30,000 accounts.
Sonitrol / Maxitrol Security Systems 1987 – 1998
Kansas City, MO
Operations Manager: Oversee all phases of running a 24-hour office and alarm central station: customer relations, personnel, installation and service scheduling, employee scheduling, and billing. Co-wrote and updated training manual for new employees.
E D U C A T I O N
Bachelors of Science Degree, Computer Science Major, Physics Minor, Northwest Missouri State University, May, 1987.
S K I L L S
Machine
Commercial mowers, line trimmer, chainsaw, excavator, wet saw, power washer, trailer loading and hauling
Computer
Microsoft Windows (3.0 through 7), Access, Excel, Word, and Visual Basic 6.
Theos/Manitou proprietary software: sub-user level & system translation programming; data entry and error correction; transferred Access database account information to Theos without data loss or damage. (10+ years experience)
Internal Revenue Service ADP/IDRS System
Primary college programming experience in Pascal on a DEC VAX 11/70 and 1/780.
Have also worked with Basic, Visual Basic, SQL, COBOL, IBM Assembler, microcode, and machine language on 6502 and 6530 microprocessors.
Audio Engineering
Ongoing work in audio engineering/recording/audio electronics since 1985.
Audio engineer/recordist for TransDigital Interface projects 2000 - 2003.
Assistant engineer at KXCV/KDLX Radio and KNWT-TV 1984-1987.
Audio engineer/recordist for NWMSU jazz ensemble 1985-87 school terms.
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