Mike Trumpfheller

Mike has worked for companies such as Google, Carbon, Apple, and Trion Worlds. Currently in an after-launch phase building on previous experience in testing web based API's, localization and QA testing.

Technical & Language Skills

Testing related software: JIRA, Buganizer, Testtracker, Localizer, Perforce, Status/Radar, Worldserver, Selenium for Java.

Natural languages: native German [French beginner level].

Experience working with MS Project and the MS Office Suite, with deep knowledge of Excel (pivot table).

Technical Languages: html5, css3, js [oop], php, json/xml; basics: C++, Java, SQL, python.

Professional experience:

12/2018 – 03/2018 QA Technician II (Germany) Talenburst @ Amazon, Santa Clara, Ca.

01/2017 – 09/2017 QA Lead (Germany) Accenture @ Google, MTV, Ca.

Managing/interacting with offshore and internal team (total 8 testers).

Effectively communicate project expectations to team members in a timely and clear fashion.

Estimate the resources and participants needed to achieve project goals.

Develop and deliver progress reports and presentations.

Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Investigate product quality of beta applications.

Understand and communicate launch risks and severity of issues to PMs

Meticulously document and triage all findings (Testing web based API's.)

Communicate effectively between Operations- and Product-teams

Develop test cases and scenarios (reproduce/pinpoint the root cause of bugs).

Responsible for the documentation of all testing efforts, handbooks, knowledge based wikis and processes.

Launch of the product in Germany was 08/08/2017 and was perceived either as good as Alexa or better.

02/2015 – 07/2016 Content manager, Carbon, San Francisco, Ca.

Ensuring content is optimized for UX (user experience).

Helping with the documentation, maintenance, and communication of the weekly marketing push schedule; working with manager to ensure accuracy on an on-going basis.

Producing small scale marketing campaigns as needed.

Copyedit and proofread all web content [ensuring that all content properties meet established content standards.].

• Maintaining content assets in the content management system.

08/2014 – 11/2014 Content Review Operations Specialist (German, English), Accenture @ Google, Palo Alto, Ca.

• Evaluate apps and enforce policies outlined in Google Play’s Developer Policies.

• Applying critical understanding of policy, abuse, risk, and technical details to review processes

06/2013 – 07/2014 Content & Ads Quality Rater (German, English), Zerochaos, remote Google, Ca.

Projects worked on involve examining and analyzing text, web pages, images, video and other kinds of information, demonstrating in depth and up-to-date familiarity with English and German speaking web culture and media.

09/2012 – 09/2013 Contract Lingo QA tester (German), Welocalize @ Apple, Cupertino, Ca.

Responsible for the linguistic review of Apple localized products [iCloud] to ensure that the localized content is accurate, complies with Apple terminology and is linguistically comprehensive; Bug reporting.

06/2012 – 09/2012 Testing and Localization, Trion Worlds, Redwood City, Ca.

03/2012 – 06/2012 Contract Lingo QA tester (German), Apple Inc., Cupertino, Ca.

Education:

07/2017 – present udemy.com - Selenium Webdriver with Java.

07/2017 – present udemy.com - Scrum Certification Prep + Agile Scrum Training.

10/2017 – present udemy.com - Advanced Databases and SQL Querying.

11/2017 – 11/2017 udemy.com - API Technical Writing1 - JSON and XML for Writers.

11/2017 – 11/2017 udemy.com - API Technical Writing2 - REST for Writers.

09/2017 – 09/2017 udemy.com - Introduction to Databases and SQL Querying.

07/2017 – 08/2017 udemy.com - ISTQB Certification Agile Testing

Prep for ISTQB exam.

06/2017 – 06/2017 udemy.com - Basics of Scrum, Agile and Project Delivery

06/2016 – 10/2016 udemy.com - ISTQB Foundation Certification

Prep for ISTQB CTFL exam (Software testing).

07/2017 – 08/2017 udemy.com - Google Home Development (creating a Google Home App).

01/2017 – 01/2017 udacity.com - Localization Essentials

06/2016 – 08/2017 udemy.com - User Experience Design Fundamentals

Design Web Sites and Mobile Apps.

09/2014 – 03/2015 San Francisco City College, San Francisco, Ca.

Pursuing my Certificate in Web Application Programming

• CNIT 132 Intermediate HTML5 and CSS3

• CNIT 133 Interactive Web Pages-JavaScript and AJAX

09/2013 – 12/2013 San Francisco City College, San Francisco, Ca.

• Introduction to Computer Programming instructed in C++ (CIS 6)

• Java Programming Language I (CIS 36A)

09/2008 – 11/2010 San Francisco State University, San Francisco, USA

Bachelor in philosophy; focus on ethics and epistemology.

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