Manager Customer Service
Resume:
CLARA M. NORVELL
**** ******** **, ***** *****, AL 35750
*****.*******@*****.***
QUALIFICATIONS SUMMARY
Primary computer skills: Microsoft Word, PowerPoint, Outlook and Excel; Operating Systems: Windows, Mac OS X, iOS, Android
3+ years of experience in a busy retail credit office providing clerical, administrative, and legal support to management ranging from screening calls to building spreadsheets, bookkeeping and record management.
10 + years providing exceptional customer service in a variety of settings for both commercial and business clients.
I have a practiced, professional demeanor and am capable of coping with a fast-paced, high-pressure environment, meeting goals under stress and mediating conflict or dissatisfaction from employees and/or clients and between multiple departments.
EDUCATION
Georgia Southwestern State University 2010 – Graduation: May 4, 2013
800 Georgia Southwestern State University Drive, Americus, GA 31709
229-***-**** -Bachelor of Arts in History with English minor
GPA 3.03
EXPERIENCE
Sales Representative/Account Manager
February 2018- March 2018 Limitless Marketing Group Inc. Huntsville, AL
Kevin Richardson – 516-***-****
- Performed outside sales of cable and internet services as commission based contractor for AT&T.
Assistant Credit Manager
July 2016 –Jan 2018 Farmers Home Furniture Albany, GA
Matt Carroll – 229-***-****
- As the Credit Assistant I initiated legal action against delinquent customers and personally oversaw filing claims and representing the company as a designated agent by writing legal documents and attending any court proceedings. With minimal oversight, I kept delinquency within company standard by researching customers and their employers, skip tracing, and processing credit bureau reports. On top of these duties, I trained new employees, worked closely with department heads, and approved or denied credit applications by interviewing customers when necessary. I received excellent employee reviews and by recommendation was included in the Self-directed Credit Manager Trainee program. I also served as acting credit manager for three months from Oct-Dec of 2018, during which time I managed three collectors directly and assisted in managing the sales and warehouse teams to ensure coordination of all services from sales to operations and logistics.
Collector/Bookkeeper
September 2014 – July 2016 Farmers Home Furniture Albany, GA
- In this position I performed a variety of clerical and customer service tasks on top of meeting daily and monthly goals for collection call volume and collection results. I maintained the store’s daily bookkeeping needs and compiled that data into reports for store and corporate management. My time management skills and ability to be a good intermediary between sales, credit, and delivery departments kept customer complaints and scheduling errors to a minimum and I was promoted to Assistant Credit Manager during my second year with the company.
Customer Service Phone Agent
May 2014 – August 2014 Teleperformance Albany, GA
James Harvey - 229-***-**** EXT 1012
- My primary role was to assist mobile customers of AT&T; I addressed issues such as billing, upgrades and purchases, account changes and technical troubleshooting as a phone agent. I adhered to the Code of Business Conduct and AT&T privacy regulations to assure security for all consumers, which included business and individual accounts. As an agent I also learned to use the company’s specialized software and program tools to address all customer needs quickly and effectively.
Part-time Sales Associate
May 2010 – February 2013 TJ Maxx Albany, GA
Ross Burnette - 229-***-****
August 2008 – April 2010 TJ Maxx Columbus, GA
Rebecca Valero - 706-***-****
- During my 4+ years with TJ Maxx companies I was attending college full time. As an employee I was utilized in all departments (checkout, stocking, receiving, and inventory) due to my flexibility, reliability and success engaging with both customers and other employees.
Part-time Lifeguard
June 2006 - March 2008 Darton College Albany, GA
Chris Maiello - 229-***-****
September 2004 - June 2008 YMCA Albany, GA
Paul Flinchbaugh - 229-***-****
November 2003 - July 2005 Recreation and Parks Department Albany, GA
Virginia Skalla - 229-***-****
-In these positions I was required to regularly renew certifications and maintain physical fitness. I understood and abided by multiple facilities’ service standards and procedures and enforced regulations placed on patrons. I was also responsible for inspecting facilities, observing patrons, instructing swim lessons, performing chemical checks, and accident prevention.
PROFESSIONAL REFERENCES
Arlena Adams – Supervisor/Account Manager, Limitless Marketing Group Inc.
Private Phone: 435-***-**** Email: **************@*****.***
Cathy Wilkerson – Retired Store Manager, Owner and Operator, Farmers Home Furniture
Private Phone: 229-***-**** Email: *.***********@*****.***
Kimberly Joy Melton – Credit Manager, Farmers Home Furniture
Private Phone: 229-***-**** Email: ************@*****.***
John Kelly Rouse – Assistant Store Manager, Farmers Home Furniture
Private Phone: 229-***-****
Lisa Lewis – Former Credit Manager, Farmers Home Furniture
Private Phone: 229-***-****
James Harvey – Supervisor, Teleperformance
Private Phone: 229-***-****
PERSONAL REFERENCES
Jason Brown – Systems Analyst, Chickasaw Nation Industries Inc. (Albany, GA)
Private Phone: 229-***-****
Audrey Coleman – Engineer, nouSYSTEMS Inc. (Huntsville, GA)
Private Phone: 256-***-****
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