Customer Service Project Manager
Resume:
Wilson, North Carolina ***96
E-mail: **********@*****.***
Qualifications
Recognized consistently as a valuable asset to Wilson Fire/Rescue Services due to a positive attitude, attention to excellence and continuous follow-up & adjustment on various programs which resulted in increased community participation by 190%, as well as 250% increase of program load, in a 14 year period.
Conducted and managed high-volume, innovative and risk reducing program outreaches by performing a variety of tasks involving customer service, hands on safety instruction, public lecture, bookkeeping, promotions and design, marketing and target group analysis.
Skilled in Microsoft Excel, Word, PowerPoint and Publisher.
Highly demanded public and corporate inspirational speaker/teacher.
Since his hire, Huston has achieved certification as a NC Fire & Life Safety Educator ~ Level I – III. Huston is also an alumnus of National Fire Academy having completed NFA’s full slate of public education and risk reduction courses, and is a NC Child Passenger Safety Technician.
Employment History
Life Safety Educator (Marketing) ~ City of Wilson, Wilson Fire/Rescue Services (2003–Present)
Manages a high volume public risk reduction & life safety program for Wilson Fire/Rescue Services averaging 1,500 plus contacts per month and 24,000 active program contacts annually.
As a certified firefighter and NC State Educator, handles technical work necessary to market, administer, plan, direct, coordinate and conduct fire & life safety education programs and activities to all fractions of the citizens served. Also performed a detailed strategic analysis of existing programs for adjustment as necessary.
Instructs a multi-faceted community in fire & life safety risk reduction lecture and teaching both in-state and abroad.
Demonstrates excellent communication skills through regular public speaking, teaching and lecture. Experience of teaching in three different continents, and the United States Virgin Islands and joins Wilson Fire/Rescue Services seven years ago directly from teaching High School History & Civics classes.
Heavily utilized Microsoft Office suite applications developing marketing brochures, business letters, presentations, maintaining bookkeeping/accounting spreadsheets. This also including the design, maintenance and updating of Wilson Fire/ Rescue Services digital communications board.
Maintains a busy paper-intensive office environment organizing all applicable financial, staff and vendor records. This including annual budgetary needs and projected expense.
Teacher ~ Community Christian School, High School / Middle School History & Civics (2001-2003)
Planned and executed regular scholastic environment. Duties included: class work, assessments, preparation of presentations, audio/visual needs, assignment and testing for student academic course load. (7th – 12th grades)
Prepared daily course outlines, class directive and intentions for the full spectrum of needs with four academic/educational courses of instruction.
Home Building Superintendent ~Drees Home Builders, Raleigh, NC (1999-2001)
Teacher/Supportive Minister – MISSIONARY to St. Thomas, U.S.V.I. (1996-1999)
Education
Barton College, BFA – Commercial Design (Marketing, Communication). Wilson, NC 1989-1992
Rhema Ministerial, Teaching/International Studies. Tulsa, OK 1992-1994
References: Available upon request.
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