Manah Omar Hamadeh, BSc Computer Science

514-***-**** ac45a5@r.postjobfree.com

Information Technology focused, problem solving and results oriented IT Manager offering over 14 years of progressive experience. Lead various key IT projects in the Government, Banking and Technology sectors. Hold proven track records of leading teams to successfully deliver digital Transformation and IT Enablement projects. Skilled in IT Solution Delivery, Application Life Cycle Management, Developing Solution Automation and Business / System / Data Analysis. Keen to assist businesses achieve their enterprise-mission objectives. Interested in building organizational business and technology models through the application of service-oriented architecture.

Software Developer

Software Testing

System Analysis

Solution Implementation

Database Analysis and Design

Project Management

Communication Management

IT Solution and Vendor Selection

Service Process Re-engineering

Project Management Office

Stakeholder Management

Business Process Improvement

Stakeholders Management

IT Business Architecture

Service Oriented Architecture

RFP Management

Risk Management

Scope Management

NOTABLE ACHIEVEMENTS

Received a certificate of appreciation for my efforts and achievements in completing business process improvement project for the U.A.E Ministry of Foreign Affairs.

Managed a budget of $ 2.3 Million for 3 years, providing IT Project Management and Quality Assurance services, while keeping a revenue of over 39%.

Lead the business and system analysis activities for more than 10 years in government and private sectors. Managing and delivering detailed business requirements and system requirements.

Managed to reduce the implementation cost and increase work efficiency supporting difference business lines and technology teams.

Lead and enhanced business analysis work to decrease BA turnaround time, integrate BA with business domains, add efficiency and consistency to BA's and 3 PM's team.

Managed a team of 5 developers and lead the application life cycle using agile methods for building solutions based on sharepoint2003.

PROFESSIONAL EXPERIENCE

MOH IT Business Consulting, 2016 – 2017

Sr. Business System Analyst

Developed the current state, recommended quick-solutions, identified gaps, developed future state in compliance with management and government requirements.

Directed the implementation of innovative projects to improve internal processes efficiency and deployed MS-Application Adds-in using visual basic for application.

Significantly improved office operations by implementing Google cloud services/tools, such as collaboration, workflow automation, CRM, and others office automation tools

Ernst & Young, 2011 – 2016

IT Project Manager / Sr. Business Analyst

Lead projects/streams related to business process management, business operating model and standard work procedures.

Developed the design of service oriented standards (reusability, autonomy) for the delivery of e-government service re-engineering.

Managed IT solution quality assurance activities performing business and functional reviews, solution architecture reviews, data migration and cleansing reviews, and SDLC phases review.

Managed IT solution rollout, developing presenting to stakeholders project progress reports, project phases assessment. managing stakeholder’s requirements, budget and risks.

KALOTI Group, 2010 – 2011

Sr. Business Analyst

Optimised the business operating model to achieve the bottom line while leading a team.

Conducted the process and organisation mapping assessment to improve the entire scope of business processes and created a traceable and holistic business overview.

Supported the management by addressing tactical issues related to technology, process and people.

Dubai Customs, 2009 – 2010

Business System Analyst

Streamlined the Customs inspection processes through identifying gaps, process mapping and writing business rules.

Designed and developed the online inspection booking system for the department of research and modernisation.

Successfully integrated additional services through leading the system / business analysis and delivery SRS and BRS documentations.

SHUAA Capital, 2007 – 2009

IT Business Analyst

Proved instrumental in leading numerous simplified in-house solution rollouts, process automation, vendor selection, business requirement management, and UAT testing.

Participated in the PMO rollout for the implementation of Enterprise Portfolio Management, Directed technology implementation, the infrastructure solution design for PMO solution, and user training.

Lead the business analysis integration requirements between the IT department and the PMO.

Managed the origination website rollout, user training, project coordination’s with origination management and external vendors

National Bank of Abu Dhabi, 2002 – 2007

Software Quality Assurance Engineer

Provided leadership for QA team, External vendors and lead the reliability of the systems through conducting functional testing for time deposit, teller functions, online Banking modules and over the counter functions for core banking solution (Intellect, Polaris).

Headed the internet banking section supporting client relationship, system monitoring, application auditing, customer support, customer relationship,

EDUCATION & CREDENTIALS

Postgraduate Diploma in IT & Management, Staffordshire, UK, Keele University

Bachelor's Degree in Computer Science, United Arab Emirates, UAE University

PROFESSIONAL AFFILIATIONS & DEVELOPMENT

IIBA Member ID 201651, since 2018

IBM Blockchain Foundation for Developers Certification, since 2018

SOAA, Service Oriented Architecture Analyst Certification and Member, since 2017

PMP Certification and Member, since 2014

SOFTWARE & TOOLS

Platforms: Project server 2007, MS SQL, IIS servers

Enterprise content management: SharePoint 2007

Enterprise project management: Microsoft EPM

Process modelling: QPR, Mega

Software requirement management: Visual paradigm for requirement and use case modelling

Core Banking: Intellect by Polaris

TECHNICAL PROFICIENCY

Service Oriented Architecture Service Analysis BPMN and UML IT/Business Process improvement Solutions assessment and evaluation PMI (Project Management Standards) standards, PMP Design database relation diagram and data models SDLC Agile Visual Basic MS-Project Software Development

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