Sales Customer Service
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
SURNAME : Ramsaroop
FIRST NAME : Prasheeka
ADDRESS : * ****** *** ****** ****, Lennoxton
Newcastle, 2940
TELEPHONE : 074-***-**** {C}
034-***-**** {H}
EMAIL ADDRESS : *********.*********@*****.***
IDENTITY NO : 750**********
MARITAL STATUS : Divorced with two dependants
NATIONALITY : RSA
DRIVERS LICENCE : Yes – Code 08
HOME LANGUAGE : English
OTHER LANGUAGES : Afrikaans {read, write and speak}
Zulu {speak fairly}
CRIMINAL OFFENCES : None
HEALTH : Excellent
HOBBIES : Reading, writing poetry
SKILLS AND COMPETENCIES :
Self motivated and goal driven, Typing, Computer Literate (SAP, MS Word, Excel, Powerpoint, JDE) Business Management Skills, Excellent written, interpersonal and communication skills, Human Resource Management, Industrial Relations, Stock Control, Ability to work under pressure, Extensive Administration Experience, Experience in Marketing and Advertising, Extensive Debtors Management and Sales Experience.
EDUCATIONAL QUALIFICATIONS
School : Lincoln Heights Secondary {1989-1993}
Highest Standard : Matric passed with Exemption
Subjects : English
Afrikaans
Mathematics
Accounting
Business Economics
Economics
Leadership Roles : Prefect in both Primary and Secondary School
Extramural Activities : Represented the School’s Debating Team,
Member of the Students Representatives Council
TERTIARY EDUCATION
1} WITS Business School – NMP3 (NQF6) (2012)
Business Communication {A}
Managing People {B}
Managing Resources {A}
Marketing {A}
Organisational Dynamics {A}
Project Management {C}
Financial Information {B}
2} Damelin Diploma in Office Computing for Windows (1998)
MS Word
Excel
Powerpoint
3} Damelin Diploma in Human Resources Management (1999)
Business Communications
Industrial Relations
Principles of Management
Human Resource Management
4} Damelin Advanced Diploma in Human Resources Management (2000)
Human Resource Strategy
Business Law
Principles of Accounting
Labour Economics
5} UNISA Bcom Marketing Degree - Currently studying towards with the following
Credits to date:
Introduction to the Economic and Management Environment
Quantitative Management
Industrial and Organisational Psychology 1A & 1B
Commercial Law 1A, 1B & 2A
Business Management 1A
Customer Service
WORK EXPERIENCE
I have extensive Retail Sales and Credit experience.
I have had the opportunity of being selected for succession planning (Regional Sales Manager) whilst in the employ of Ellerines Holding Limited during my position as Branch Manager (01/08/2011 – 09/06/2013).
My duties on being selected for succession planning involved relieving the Regional Sales Manager on a regular basis and taking full responsibility for this role in fulfilling the following on a daily basis:
Driving high Operational standards,
Maximising Sales Turnover,
Ensuring Customer Service Excellence,
Asset Management and Cost Control,
Marketing Standards,
Managing and Developing Staff
Handling all Payroll and IR Issues
Employer #1 : Ithuba Holdings (National Lottery)
Period : 28/05/2015 – Currently
Job Title : Sales Representative (134 Stores)
Job Responsibilities :
*Preparation - always being prepared, knowing my stores figures, knowing how much is short on sales to achieve weekly budgets, identifying reasons for decrease or loss of sales. I need to have a solution to increase sales ensuring goals and objectives are specific, measurable, achievable, realistic and time based.* Data gathering – to collect as much information during call cycles during each store visit, ensuring I have my weekly sales reports on hand to discuss sales performance with staff and management. * Motivate - Retailers and terminal operators to achieve weekly sales target.* Point of Sale - always have an eye for detailed point of sale. During visits clean, neaten, straighten point of sale and ensure point of sale is 100% properly displayed.* Age analysis – I as the field rep am responsible for money in the bank, ensuring weekly sales targets are achieved and all monies due to Ithuba are banked on a weekly basis. Lottery sales = net sales inclusive of vat - cancellations = money in the bank.* Sales promotions - ensure all promotional items are received by retailers in time to ensure successful launch and outcome of promotions.* Retailer recruitment - I need to develop a pipeline list of 30 to 40 potential retailers who we can have approved for installation at any given time.* Consumable replenishment - to be done during my call cycles. To top up with boot stock or order online.* Ad hoc events - involvement in campaigns and promotions.* Retailer training - Identifying the need for training and action immediately.* Merchandising - This includes point of sale and ensuring 100% compliancy.* Product support - Always have all the knowledge on all the games we sell.* Jackpot information - Always know the estimated jackpots.* Sales performance – Empowering myself to be the best, to always achieve and always exceed as a field rep.* Reporting - Ensure all issues are reported and escalated if need be.* Vehicle and fuel management - cost control. No abuse of any fuel monies.* Technical support – to provide technical assistance and support with regards to the functioning of the Lottery terminals at all times.
Employer #2 : Palladin Agencies
(Brandhouse, DGB, Pernod-Ricard, Halewood)
Period : 01/01/2015 – Currently
Job Title : Admin Clerk
Job Responsibilities : Processing of Sales Orders and ensuring delivery thereof,
Stock Control,
Processing of Credits,
Customer Service Excellence,
Handling customer queries and complaints,
Admin, Filing, Record keeping
Credit Control, Opening of new accounts
Reasons for leaving : Better job opportunity at Ithuba Holdings
Employer #3 : Ellerines Holdings Limited Corporate
Period : 10/06/2013 – 31/12/2014
Job Title : Regional Operational Credit and Compliance Manager
My job responsibilities included:
Monitor compliance to NCA/NCR and EHL Credit Granting Policies and Procedures.
Monitor the maintenance of IT4U, debit /credit balances e.g. reallocations / journals, OBO mispostings, (account refund credit memorandums).
Monitor compliance to Customer complaints Policies and Procedures.
Monitor compliance to Group Insurance Policies and Procedures.
Monitor compliance to HR requirements and Training requirements.
Monitor compliance with cash and banking Policy and Procedures.
Monitor that petty cash expenditure and refunds conforms to policy.
Monitor compliance to stock movement and stock count Policy and Procedures.
Monitor that effective controls are in place to safeguard against possible abuse, neglect and fraud where required, assist with the investigation of all cases of mismanagement or staff abuse, loss, neglect, theft and fraud involving company assets.
Monitor compliance to Legislative requirements and to EHL Notice Board requirements.
Monitor adequately of in-store staffing requirements and assist with the training and development of all staff concerning related policies and procedures.
Monitor that the required corrective action in relation to IR procedures are implemented, or facilitate the process if required.
Ensure effective management of the in-store collections strategies to maximise activations and collections (CASH AND DEBIT ORDER).
Effectively utilise all available resources to manage debtors and collections.
Ensure that follow up productivity levels are met.
Ensure that credit and admin related policies and procedures are clearly communicated, timeously implemented and adhered to.
Reasons for leaving : Retrenched
Employer #4 : Ellerines Volksrust
Period : 01/03/2008 – 09/06/2013
Job Title : Branch Manageress
Job Responsibilities : Driving Sales Systems & Strategies to increase Turnover
Planning, Organising, Delegating Management Activities,
Leadership: Leading staff in the company,
Meeting Human Resources Requirements & Developing,
Motivating & managing of staff,
Marketing,
Financial Management & Cost Control,
Stock, Motor Vehicle & Asset Management,
Purchasing and Supply Management,
Management by Objectives {MBO},
General Management.
Reason for leaving : Promotion to Regional Operational Credit & Compliance
Manager
Employer #5 : Ellerines Furnishers
Period : 30/05/2007 – 29/02/2008
Job Title : Credit Manageress
Job Responsibilities : Debtors Control,
Ordering of stationery,
Assisting with Sales and Stock Control,
Typing, administration, Filing and Record Keeping,
Marketing, Promoting Store, Ensuring Customer Service and Satisfaction, Daily Planning, Delegating duties to credit staff and balancing back off employees
Reasons for leaving : Promotion to Branch Manager
Employer #6 : STERNS Newcastle {Foschini Group Jewellery}
Period : 24/07/2006 – 29/05/2007
Job Title : Branch Manageress
Job Responsibilities : Managing Staff,
Promoting Turnover,
Managing the Provision of Specialised Jewellery
Services, Managing Stock Administration,
Managing Merchandise,
Managing Credit,
Typing, Managing Routine Administration,
Control Security of Store and Staff,
Managing Controllable expenses, daily Banking,
Promoting and Practicing Excellent Customer
Service
Reason for leaving : Better job offer at Ellerines Holding Limited
Employer #7 : Furncity – Pietermaritzburg
Period : 01/07/2005 – 03/03/2006
Job Title : Credit Manageress
Job Responsibilities : Credit Granting as per Company Policies and Procedures,
Supervision and Training of Credit Department/Staff,
Debtors Control and Maintenance,
Ensuring Quality Debtors Data, Stock Control,
Daily Banking and monthly consolidations thereof,
Bad Debts and Arrears Reduction, Legalities thereof
Planning, Organising and delegating to achieve monthly
Budgets/Targets, Write–Offs and Repossessions – Legalities,
Insurance Claims – Submissions and Follow up,
Control, Inspection and Maintenance of Motor Vehicle,
Typing, Daily Administration and Filing
Ensuring Customer Education and Satisfaction,
Maintaining Security Measures/Confidentiality in the
Credit Department
Reasons for leaving : Resigned due to Family responsibility
Employer #8 : Foresight Optometrists – Newcastle
Period : 01/02/2003 – 31/05/2005
Job Title : Practice Manageress
Job Responsibilities : Debtors control and Management,
Ensuring Patient Confidentiality and Satisfaction,
Purchasing of Stock and Monthly Stock Taking,
Advertising and Marketing of Stock, Sales,
Banking and consolidation of Practice Income/Expenses,
Typing, Administration and Filing, Sorting of mail
Reasons for leaving : Practice closed
Employer #9 : Unibank – Newcastle
Period : 01/07/2000 – 31/05/2002
Job Title : Credit Manageress
Job Responsibilities : Credit Granting, Debtors Control and Maintenance,
Supervision and Training of Staff,
Ensuring/Maintaining Customer Satisfaction,
Reducing Bad Debts and Arrears,
Planning, Organising and Delegating,
Control and Maintenance of Motor Vehicle,
Typing, Daily Administration, Filing, Sorting of mail
Reason for leaving : Retrenched
Employer #10 : ST. Oswald’s Secondary School
Period : 18/01/1998 – 30/01/1999
Job Title : Educator
Job Responsibilities : Teaching, Typing, Extensive Administration
Grade & Subjects : Grade 7 : History
Grade 8 : Accounting, Geography, General Science
Grade 9 : Afrikaans
Reasons for leaving : Replaced by permanent Educators
SEMINARS AND COURSES
#1 I have attended and successfully completed a Leadership Development Course
{UNIBANK}
#2 I have attended and successfully completed a Training and Development Seminar
(ELLERINE HOLDINGS LIMITED}
#3 I have successfully completed the following Training while in the employ of
Ellerines Holding Limited:
FIAS ACT
HOW TO SELL CREDIT
INTRODUCTION TO RETAIL
SERVICE EXCELLENCE
FINANCE FOR NON FINANCIAL MANAGERS
INTERACTING WITH CUSTOMERS
NATIONAL CREDIT ACT
MAINTAIN SAFETY AND SECURITY HOUSEKEEPING
CONSUMER PROTECTION ACT
All Credit granted in Ellerines Holding Limited was financed by African Bank and I have been trained and have extensive experience in the Banking Environment.
REFERENCES
1} Mr Dorron Wilsnagh
Ex Ellerines Holding Limited Divisional Operations Executive
Telephone: 078-***-****
2} Mr Attie Barnard
Ex Ellerines Holdings Limited Divisional Operations Executive
Telephone: 082-***-****
3} Mr Sizwe Sibiya
Ex Ellerines Holdings Limited Regional Operations Credit and Compliance
Manager
Telephone: 074-***-****
Contact this candidate