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Sales Customer Service

Newcastle, KZN, South Africa
April 15, 2018

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SURNAME : Ramsaroop

FIRST NAME : Prasheeka

ADDRESS : * ****** *** ****** ****, Lennoxton

Newcastle, 2940

TELEPHONE : 074-***-**** {C}

034-***-**** {H}


IDENTITY NO : 750**********

MARITAL STATUS : Divorced with two dependants




OTHER LANGUAGES : Afrikaans {read, write and speak}

Zulu {speak fairly}


HEALTH : Excellent

HOBBIES : Reading, writing poetry


Self motivated and goal driven, Typing, Computer Literate (SAP, MS Word, Excel, Powerpoint, JDE) Business Management Skills, Excellent written, interpersonal and communication skills, Human Resource Management, Industrial Relations, Stock Control, Ability to work under pressure, Extensive Administration Experience, Experience in Marketing and Advertising, Extensive Debtors Management and Sales Experience.


School : Lincoln Heights Secondary {1989-1993}

Highest Standard : Matric passed with Exemption

Subjects : English




Business Economics


Leadership Roles : Prefect in both Primary and Secondary School

Extramural Activities : Represented the School’s Debating Team,

Member of the Students Representatives Council


1} WITS Business School – NMP3 (NQF6) (2012)

Business Communication {A}

Managing People {B}

Managing Resources {A}

Marketing {A}

Organisational Dynamics {A}

Project Management {C}

Financial Information {B}

2} Damelin Diploma in Office Computing for Windows (1998)

MS Word



3} Damelin Diploma in Human Resources Management (1999)

Business Communications

Industrial Relations

Principles of Management

Human Resource Management

4} Damelin Advanced Diploma in Human Resources Management (2000)

Human Resource Strategy

Business Law

Principles of Accounting

Labour Economics

5} UNISA Bcom Marketing Degree - Currently studying towards with the following

Credits to date:

Introduction to the Economic and Management Environment

Quantitative Management

Industrial and Organisational Psychology 1A & 1B

Commercial Law 1A, 1B & 2A

Business Management 1A

Customer Service


I have extensive Retail Sales and Credit experience.

I have had the opportunity of being selected for succession planning (Regional Sales Manager) whilst in the employ of Ellerines Holding Limited during my position as Branch Manager (01/08/2011 – 09/06/2013).

My duties on being selected for succession planning involved relieving the Regional Sales Manager on a regular basis and taking full responsibility for this role in fulfilling the following on a daily basis:

Driving high Operational standards,

Maximising Sales Turnover,

Ensuring Customer Service Excellence,

Asset Management and Cost Control,

Marketing Standards,

Managing and Developing Staff

Handling all Payroll and IR Issues

Employer #1 : Ithuba Holdings (National Lottery)

Period : 28/05/2015 – Currently

Job Title : Sales Representative (134 Stores)

Job Responsibilities :

*Preparation - always being prepared, knowing my stores figures, knowing how much is short on sales to achieve weekly budgets, identifying reasons for decrease or loss of sales. I need to have a solution to increase sales ensuring goals and objectives are specific, measurable, achievable, realistic and time based.* Data gathering – to collect as much information during call cycles during each store visit, ensuring I have my weekly sales reports on hand to discuss sales performance with staff and management. * Motivate - Retailers and terminal operators to achieve weekly sales target.* Point of Sale - always have an eye for detailed point of sale. During visits clean, neaten, straighten point of sale and ensure point of sale is 100% properly displayed.* Age analysis – I as the field rep am responsible for money in the bank, ensuring weekly sales targets are achieved and all monies due to Ithuba are banked on a weekly basis. Lottery sales = net sales inclusive of vat - cancellations = money in the bank.* Sales promotions - ensure all promotional items are received by retailers in time to ensure successful launch and outcome of promotions.* Retailer recruitment - I need to develop a pipeline list of 30 to 40 potential retailers who we can have approved for installation at any given time.* Consumable replenishment - to be done during my call cycles. To top up with boot stock or order online.* Ad hoc events - involvement in campaigns and promotions.* Retailer training - Identifying the need for training and action immediately.* Merchandising - This includes point of sale and ensuring 100% compliancy.* Product support - Always have all the knowledge on all the games we sell.* Jackpot information - Always know the estimated jackpots.* Sales performance – Empowering myself to be the best, to always achieve and always exceed as a field rep.* Reporting - Ensure all issues are reported and escalated if need be.* Vehicle and fuel management - cost control. No abuse of any fuel monies.* Technical support – to provide technical assistance and support with regards to the functioning of the Lottery terminals at all times.

Employer #2 : Palladin Agencies

(Brandhouse, DGB, Pernod-Ricard, Halewood)

Period : 01/01/2015 – Currently

Job Title : Admin Clerk

Job Responsibilities : Processing of Sales Orders and ensuring delivery thereof,

Stock Control,

Processing of Credits,

Customer Service Excellence,

Handling customer queries and complaints,

Admin, Filing, Record keeping

Credit Control, Opening of new accounts

Reasons for leaving : Better job opportunity at Ithuba Holdings

Employer #3 : Ellerines Holdings Limited Corporate

Period : 10/06/2013 – 31/12/2014

Job Title : Regional Operational Credit and Compliance Manager

My job responsibilities included:

Monitor compliance to NCA/NCR and EHL Credit Granting Policies and Procedures.

Monitor the maintenance of IT4U, debit /credit balances e.g. reallocations / journals, OBO mispostings, (account refund credit memorandums).

Monitor compliance to Customer complaints Policies and Procedures.

Monitor compliance to Group Insurance Policies and Procedures.

Monitor compliance to HR requirements and Training requirements.

Monitor compliance with cash and banking Policy and Procedures.

Monitor that petty cash expenditure and refunds conforms to policy.

Monitor compliance to stock movement and stock count Policy and Procedures.

Monitor that effective controls are in place to safeguard against possible abuse, neglect and fraud where required, assist with the investigation of all cases of mismanagement or staff abuse, loss, neglect, theft and fraud involving company assets.

Monitor compliance to Legislative requirements and to EHL Notice Board requirements.

Monitor adequately of in-store staffing requirements and assist with the training and development of all staff concerning related policies and procedures.

Monitor that the required corrective action in relation to IR procedures are implemented, or facilitate the process if required.

Ensure effective management of the in-store collections strategies to maximise activations and collections (CASH AND DEBIT ORDER).

Effectively utilise all available resources to manage debtors and collections.

Ensure that follow up productivity levels are met.

Ensure that credit and admin related policies and procedures are clearly communicated, timeously implemented and adhered to.

Reasons for leaving : Retrenched

Employer #4 : Ellerines Volksrust

Period : 01/03/2008 – 09/06/2013

Job Title : Branch Manageress

Job Responsibilities : Driving Sales Systems & Strategies to increase Turnover

Planning, Organising, Delegating Management Activities,

Leadership: Leading staff in the company,

Meeting Human Resources Requirements & Developing,

Motivating & managing of staff,


Financial Management & Cost Control,

Stock, Motor Vehicle & Asset Management,

Purchasing and Supply Management,

Management by Objectives {MBO},

General Management.

Reason for leaving : Promotion to Regional Operational Credit & Compliance


Employer #5 : Ellerines Furnishers

Period : 30/05/2007 – 29/02/2008

Job Title : Credit Manageress

Job Responsibilities : Debtors Control,

Ordering of stationery,

Assisting with Sales and Stock Control,

Typing, administration, Filing and Record Keeping,

Marketing, Promoting Store, Ensuring Customer Service and Satisfaction, Daily Planning, Delegating duties to credit staff and balancing back off employees

Reasons for leaving : Promotion to Branch Manager

Employer #6 : STERNS Newcastle {Foschini Group Jewellery}

Period : 24/07/2006 – 29/05/2007

Job Title : Branch Manageress

Job Responsibilities : Managing Staff,

Promoting Turnover,

Managing the Provision of Specialised Jewellery

Services, Managing Stock Administration,

Managing Merchandise,

Managing Credit,

Typing, Managing Routine Administration,

Control Security of Store and Staff,

Managing Controllable expenses, daily Banking,

Promoting and Practicing Excellent Customer


Reason for leaving : Better job offer at Ellerines Holding Limited

Employer #7 : Furncity – Pietermaritzburg

Period : 01/07/2005 – 03/03/2006

Job Title : Credit Manageress

Job Responsibilities : Credit Granting as per Company Policies and Procedures,

Supervision and Training of Credit Department/Staff,

Debtors Control and Maintenance,

Ensuring Quality Debtors Data, Stock Control,

Daily Banking and monthly consolidations thereof,

Bad Debts and Arrears Reduction, Legalities thereof

Planning, Organising and delegating to achieve monthly

Budgets/Targets, Write–Offs and Repossessions – Legalities,

Insurance Claims – Submissions and Follow up,

Control, Inspection and Maintenance of Motor Vehicle,

Typing, Daily Administration and Filing

Ensuring Customer Education and Satisfaction,

Maintaining Security Measures/Confidentiality in the

Credit Department

Reasons for leaving : Resigned due to Family responsibility

Employer #8 : Foresight Optometrists – Newcastle

Period : 01/02/2003 – 31/05/2005

Job Title : Practice Manageress

Job Responsibilities : Debtors control and Management,

Ensuring Patient Confidentiality and Satisfaction,

Purchasing of Stock and Monthly Stock Taking,

Advertising and Marketing of Stock, Sales,

Banking and consolidation of Practice Income/Expenses,

Typing, Administration and Filing, Sorting of mail

Reasons for leaving : Practice closed

Employer #9 : Unibank – Newcastle

Period : 01/07/2000 – 31/05/2002

Job Title : Credit Manageress

Job Responsibilities : Credit Granting, Debtors Control and Maintenance,

Supervision and Training of Staff,

Ensuring/Maintaining Customer Satisfaction,

Reducing Bad Debts and Arrears,

Planning, Organising and Delegating,

Control and Maintenance of Motor Vehicle,

Typing, Daily Administration, Filing, Sorting of mail

Reason for leaving : Retrenched

Employer #10 : ST. Oswald’s Secondary School

Period : 18/01/1998 – 30/01/1999

Job Title : Educator

Job Responsibilities : Teaching, Typing, Extensive Administration

Grade & Subjects : Grade 7 : History

Grade 8 : Accounting, Geography, General Science

Grade 9 : Afrikaans

Reasons for leaving : Replaced by permanent Educators


#1 I have attended and successfully completed a Leadership Development Course


#2 I have attended and successfully completed a Training and Development Seminar


#3 I have successfully completed the following Training while in the employ of

Ellerines Holding Limited:










All Credit granted in Ellerines Holding Limited was financed by African Bank and I have been trained and have extensive experience in the Banking Environment.


1} Mr Dorron Wilsnagh

Ex Ellerines Holding Limited Divisional Operations Executive

Telephone: 078-***-****

2} Mr Attie Barnard

Ex Ellerines Holdings Limited Divisional Operations Executive

Telephone: 082-***-****

3} Mr Sizwe Sibiya

Ex Ellerines Holdings Limited Regional Operations Credit and Compliance


Telephone: 074-***-****

Contact this candidate