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Customer Service Information Technology

Houston, Texas, United States
April 15, 2018

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Freda Dixon

***** ********** **

Houston, TX ****2 - 832-***-****

Work Ethics:

I am committed to professionalism and have strong problem solving skills.

I am a confident self-starter who is flexible, effective and works well under pressure.

I am goal oriented and have unique planning, organization, and follow-up skills.

Relate easily to individuals of varied personalities and socio-economic backgrounds.

Creative able to convey concepts from numerous perspectives.

I welcome additional responsibility and take pride in a job well done.


Program Support Representative

Healthhelp-Houston, TX- September 2015 to Current


Responded to Helpdesk inquiries received online, via e-mail and voicemail.

Receive facts to assist with solving system problems.

Used custom applications, system, .and provider data.

Documented details of inbound, and outbound correspondence.

Followed -up with Healthcare provider in timely manner.

Assisted with password resets, and login.

Troubleshoot website issues.

When heavy backlog, assisted frontend with pre-certifications and authorizations.

Familiar with ICD-9, ICD-10, and Procedure codes, and Medical Terminology

Customer Service Representative

Federal Express - Houston, TX - November 1999 to April 2014



Took inbound calls and determined the customers needs.

Identify customers’ requirements and provided the appropriate solutions.

Monitor the progress of shipments.

Have the ability to work in a fast-paced environment

Possess problem solving skills.

Easily adapted to change.

Create an outstanding customer experience.

Educated customers on using the internet for most of companies services.

Added customer information in system database and documented the call.

Solved computer issues.

Responded to end user requests via phone, email, or in person.

Documented procedures for IT and end users.

Documented work orders and kept users up-to-date on their cases.

Computer Technician

Cater To You Healthcare-Houston, Tx- September 2006 to December 2014


Installed, configured, and maintained software and operating systems.

Installed, configured, and maintained hardware (PC, phone, printer, scanner, fax, copier, etc).

Created/Updated and Deleted user accounts.

Password Resets

Kept the system updated with the latest technology.


Bachelor of Science in Information Technology/Business Systems Analyst

University of Phoenix - Phoenix, AZ

2010 to 2014

Associates of Art in Information Technology/Visual Communication

University of Phoenix - Phoenix, AZ

2008 to 2010

Southeast High School - Kansas City, MO

1973 to 1976

Technical Skills:

Microsoft Suite (19 years), Mortgageware (19 years), Adobe Photoshop, FrontPage/Dreamweaver (6 years),Wordpress (Less than 1 year), Windows operating systems (Operating Systems: XP, Vista, Win 7, 8 and 10 (19years), Help Desk Support (10 years), Intranet and Internet (18 years), Active Directory (6 years)Computer hardware/Software Installation and Configuration Windows PC(25+years)

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