Manager Customer Service
Resume:
KIM P. JOHNSON
BUSINESS OFFICE MANAGER
***********@*********.***
Austell, GA
P R O F E S S I O N A L S U M M A R Y
Performance-driven professional with over 20 years of expertise in Business Administration, Payroll and Accounting who is a resourceful thinker, problem solver and decision maker who can efficiently balance the needs of employees with the goals of the organization. Strong communication, interpersonal relations, mentoring, negotiation and organizational skills.
A R E A S O F E X P E R T I S E
• Office Management
• Payroll Processing
• Benefits Administration
• QuickBooks
• Accounting
• Microsoft Office Suite
• ADP Software
• EZ Labor
• Radius
• Crystal Reports
• Time Management
• Problem Solving
• Data Integrity
• Research and Organization
• Customer Service
P R O F E S S I O N A L E X P E R I E N C E
Human Resources Manager
2007– 2017 MPI Labels Systems Charlotte, NC
• Oversaw payroll and benefit related functions, including payroll processing, automated timekeeping systems and payroll reporting in a multi-state / multi-site environment for over 100 employees.
• Analyzed and audited employee data to ensure accurate and timely payroll and benefit processing.
• Managed all aspects of office administration for 2 sites including Accounts Payable, Accounts Receivable, financial reporting and sales initiatives.
Credit Administrator
2006– 2006 Ferguson Tucker, GA
• Managed new account set-up utilizing Dunn & Bradstreet, customer credit reports and trade references.
• Effectively managed credit accounts, Accounts Receivable and Accounts Payable. Director of Administration
2003 - 2005 SmartEquip Norwalk, CT
• Effectively coordinated with leadership team to create short and long term administrative objectives in accordance to company goals.
• Managed an administrative team of 10 associates.
• Facilitated Human Resource functions, as well as general office duties including accounting and marketing. Office Manager / Executive Assistant
1997 - 2003 Xantic Norwalk, CT
• Administered employee benefits and processed end to end payroll for over 100 employees across 4 states; maintained confidential employee records.
• Created employee guide to be used as a reference for current and future employees.
• Managed general accounting functions including Accounts Receivable and Accounts Payable.
• Provided full range administrative duties including travel arrangements, appointment scheduling, special events, conference calls, meetings and telephone support.
E D U C A T I O N
Bachelor of Arts – Business Administration ~ University of Bridgeport
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