Service Manager

professional summary

skills

work history

RYESHA WILLIAMS

**** ******** *** *** *, North Charleston, SC (C) 843-***-**** **************@*****.*** I have great communication skills and people skills. I've learned over the years how to deal with all situations. Including irate people.

I also have great computer skills.

I'm great working with others and often find myself helping other employees out whenever it's needed. I love to take on extra shifts also if needed

Management skills

Communication skills

Basic computer skills

People skills

May 2017 - Jan 2018

Mount Pleasant, SC

Housekeeper

The Palms of Mt. Pleasant

Assisted the homeowner with laundry duties, including folding, ironing and pressing. Moved furniture and cleaned all baseboards prior to vacuuming carpeted rooms. Disinfected bathrooms and removed mold from shower stalls and bathtubs. Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors Engaged positively with residents while cleaning their apartments and the common areas. Vacuumed rugs and carpeted areas in offices, lobbies and corridors. Polished glass surfaces and windows.

Washed, cleaned and disinfected water coolers.

Cleaned and buffed tile floors using industrial cleaning equipment. Dusted picture frames and wall hangings with a cloth. Polished all metal hardware fixtures.

Removed waste paper and other trash from the premises to designated area. Operated power equipment tools such as backpack vacuums for up to [Number] hours per shift. Accepted accountability for all assigned building keys, master keys and access cards. Changed bed linens and collected soiled linens for cleaning. Disinfected and mopped bathrooms to keep them sanitary and clean. Collected trash and moved garbage cans from kitchen areas to pick-up stations. Returned emptied garbage receptacles to their proper locations. Cleaned walls, windows, shades and curtains.

Used chemicals and other cleaning equipment in a proper, safe and responsible manner. Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms. Mar 2015 - Feb 2016

North charleston, South Carolina

Call Center Representative

AT&T accounts receivable /NCO

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Met or exceeded service and quality standards every review period. Developed all process controls and metrics for daily management of the Call Center. Jul 2017 - Jan 2018

North charleston, South Carolina

Housekeeper

The Palms of Mt. Pleasant

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Met or exceeded service and quality standards every review period. Developed all process controls and metrics for daily management of the Call Center. Jan 2010 - Jul 2013

Mount Pleasant, SC

Shift Manager

Dunkin' Donuts

Managed schedules, accepted time off requests and found coverage when shifts were short. Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs. Tracked receipts, employee hours and inventory movements. Adhered to company standards and compliance requirements for operations and cleanliness of all areas. Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Strong leader of customer support staff.

Scheduled staff shifts to cover peaks and lulls in customer inquiries. Updated customer orders from start to finish in an accurate and timely manner. Maintained up-to-date knowledge of product and service changes. Managed work flow to exceed quality service goals. Jul 2007 - Jul 2009

Mount Pleasant, SC

Assistant Manager

Circle K

Promoted from Team Leader to Assistant Manager within [Number] months. Managed staff of [Number] sales associates, [Number] team leaders and [Number] assistant managers. Encouraged the sales staff to cross-sell complementary products and services to customers. education

Handled scheduling duties to ensure that the restaurant was properly staffed at all times. Interacted with customers as they entered the store to determine what their needs were. Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.

Monitored security and handled incidents in a calm and professional manner. Responded to customer concerns with friendly and knowledgeable service. Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Reordered inventory when it dropped below predetermined levels. Hired, trained and evaluated personnel in sales and marketing. Scheduled and led weekly store meetings for all employees. Conducted store inventories once per quarter.

Examined merchandise to verify that it was correctly priced and displayed. Charleston, South carolina

1 year of collage: Communicarions

Trident technical college

Coursework in [Subject]

Contact this candidate