Customer Service Representative

Claudette M. Carter

***** ******* ***.,

Mariette, CA 92563

619-***-**** **************@*****.***

FUNERAL SERVICE PROFESSIONAL/ MORTUARY MANAGER

PROFESSIONAL QUALIFICATIONS

Successful funeral service professional with over twenty five years experience in the funeral industry. Providing excellent customer service in combination with strong organizational, leadership and administrative experience.

AREAS OF EXPERTISE

Operations Management

Equipment & Supplies Purchasing

Customer Service Management

Employee Training/Supervision

Solid Sales Experience

Pre-need Sales Management

EDRS (Electronic Death Registration System)

PROFESSIONAL EXPERIENCE

California Cremation & Burial Chapel, National City, CA 1995 – Present

Mortuary Manager/Funeral Director

Work closely with families to ensure that all funeral needs are maintained properly. Filed Death Claims with Life Insurance Companies, Collected all payments, cash, money orders cashiers checks and credit card/debit card payments: Advise families on funeral options pertaining to funeral service: casket selection, arrangement of transportation to service destination, assist with obtaining the appropriate religious clergy and help obtain needed information for certification. Consult with families to facilitate memorialization/final dispositions.

Also have experience in:

Family Service Sales Support

Design Obituaries

Managing Daily Operations

Developing Marketing Strategies/Plans

Arranging/Directing Funerals

Arranging/Directing Memorials

Coordinating Travel –Human Remains/Cremated Remains to PI/MX

Religious Customs

Musical Support

Pre-Arrangement Sales

Conducting Staff Meetings

Employee Recruitment

Claudette M. Carter

PROFESSIONAL EXPERIENCE CONTINUED

Mancon, Inc., San Diego, CA 1996 – 1997

Data Entry/Customer Service Representative

Analyzed and processed invoices /all government documentation.

ECO-AIR, San Diego, CA 1994 – 1996

Customer Service Representative/Receptionist

Managed overall administration, kept detailed records and communicated and coordinated with both internal and external clients.

MT. Erie Christian Academy, San Diego, CA 1992 - 1994

Executive Administrative Assistant

Maintained administrative records, maintained student files as well as general overall school affairs.

Home Fed Bank & Insurance Co., San Diego, CA 1988 - 1990

Client Service Representative/Accounting Clerk

Ensured efficient and high quality service for all client banking needs.

EDUCATION & TRAINING

California Cremation & Burial Chapel, National City, CA

Certificate of Training for Family Arrangement Representative June 1993

Sawyer College of Business Office Clerical Programs, San Diego, CA

Business Certificate November 1983

San Diego High School, San Diego, CA

High School Diploma June 1979

TECHNICAL SKILLS

Proficient In:

Electronic Death Registration

Windows 95

MS Word

Vista

10 key

Vista

PageMaker 7.5-9.0

REFERENCE

Claudette M. Carter

33832 Verbena Ave.,Marietta, CA 92563

**************@*****.***

REFERENCES:

Martin Mitchell Owner/CEO California Cremation & Burial Chapel, San Diego, CA 619-***-****

Jeanette Benyard, Supervisor, California Cremation & Burial Chapel National City CA 619-***-****

Danny Smith, Select Funeral Funding, Virginia Beach 757-***-****

Tyrone Brown, National Guardian Life (NGL) & Lincoln Heritage 619-***-**** San Diego, CA

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