Training & Instructional Design

Business and Educational Consultant, Savvy Pen - *2/2009 to Present

Utilize consulting models (needs assessment, design/develop solution, implement, and evaluate) to provide a project lead for company-wide initiatives

Created over 17 training programs that encompassed professional selling, technical, systems, soft skills, PeopleSoft, Salesforce, sales methodology, and process/procedural trainings for in person and virtual settings

Participate on numerous hiring boards resulting in the addition of exceptionally qualified personnel

Facilitate training initiatives for executives, managers, and employees in quality service, coaching, and performance management which resulted in an increase in monthly sales goals and employee satisfaction

Designed teacher training programs related to culture and student engagement to extend learning beyond the classroom

Instrumented innovative educational programs and strategic partnerships between schools and businesses to provide access to resources and opportunities for growth

Utilize MS Office, WebEx, Zoom, Sakai, QuickBooks, Adobe Captivate/Articulate, Snagit, and Photoshop Corporate Trainer/Training & Design Developer, Apollo Group - 1/2007-3/2012

Implemented 3 new course management plans to effectively update and control the quality of instruction and trained 42 instructors on these plans for in person and virtual training platforms

Designed and delivered new employee culture training initiative for 600 employees that successfully integrated the company's vision and mission

Introduced Organizational Survey and 360o Assessment processes. Lead organizational development initiatives resulting from survey to improve employee satisfaction by 5%

Developed employee training program and materials resulting in increased customer service and sales growth of 8% annually

Utilized MS Office, WebEx, Moddle, Salesforce, SharePoint, Adobe Captivate/Articulate, Snagit, and Photoshop Program Coordinator/Project Manager, Exclusive Models Inc - 1/2005-1/2008

Designed and created training materials, guides and corporate event delivery standards

Expertly managed development of reports that included counseling, quarterly evaluations, supply, logistics and personnel

Established recognition programs for individual and team improvements to support the company’s mission

Managed a $200,000 annual training budget

Summary of Qualifications Education

12 years of Training and Public Speaking including Seminars and Business Conferences

10 years of Curriculum Development

6 years of Supervisory skills, Problem Analysis & Resolution

Experienced in ADDIE methodology, Virtual Facilitation, and ROI calculations

Excellent Oral and Written Communications

Proficient in MS Office programs, SharePoint, Prezi, Adobe Connect, WebEx, Salesforce, Human Capital Management tools

Implementing and evaluating LMS systems

2014 University of Phoenix Phoenix, AZ

Ph.D Doctor of Philosophy in Higher Education, Curriculum

& Campus Planning

2009 University of Phoenix Phoenix, AZ

MBA. Master’s in Business Administration

2003 Arizona State University Tempe, AZ

BA. Bachelor of Arts in Communication

TAMIKA SANDERS, PHD

Training & Development ************@*****.*** 480-***-****

Launched marketing campaigns for Red Bull, Belvedere, Hennessey, and PIR Race track

Utilize MS Office, WebEx, Salesforce, Litmos, QuickBooks, Adobe Captivate/Articulate, Snagit, and Photoshop Training & Instructional Design, Verizon Wireless - 1/2004-1/2005

Led the development, delivery and facilitation of all learning programs for Customer Service and Sales Representatives

Assessed and updated training materials as need to ensure seamless integration into the workforce

Provided leadership and conducted analysis to establish "best fit" training to support company goals

Facilitated New Hire Orientation training consisting of 15-30 employees

Utilize MS Office, WebEx, Salesforce, Litmos, SkyPrep, SharePoint, Adobe Captivate/Articulate, and Snagit Sales Manager/Sales Trainer, ProMark 1 - 6/1996-7/1999

Exceeded annual sales budget by 15% - 20% in all 3 years

Incorporated employee performance and recognition programs that increased retention by 5%

Oversaw quality assurance programs including frequent evaluations, internal audits and customer surveys

Served on new hire committees responsible for interviewing and hiring employees

Conferred with management to identify training needs based on projected production processes and goals

Utilize MS Office, WebEx, Salesforce, LearnCore, Adobe Captivate/Articulate, Snagit, and Photoshop Teaching Experience and Public Programs

Adjunct Faculty, Grand Canyon University – 11/2015-Present Teaching Business Communication, Cross Cultural Communication, Public Relations and Networking Utilize MS Office, LoudCloud, Workday, Adobe Captivate/Articulate, Snagit, and Photoshop Adjunct Faculty, Gateway Community College – 8/2012-9/2016 Teaching Human Communication, Public Speaking, Interpersonal and Intercultural Communication Utilize MS Office, Zoom, Blackboard, Canvas, PeopleSoft, HRSM, Adobe Captivate/Articulate, and Snagit MLK Creative Writing Contest – 1/2013–Present

An annual Creative Writing Contest sponsored by Savvy Pen for students in grades 6-12 in which (4) winners are chosen. Winners receive $100 each and chance to perform their winning submission at the Mesa Arts Center. Utilize MS Office, Social Media and AdSense to advertise, Adobe Captivate/Articulate, Photoshop and Snagit Dare to Dream Youth Writing Workshop – 6/2013-7/2016 An interactive workshop incorporating vision boards, creative writing and spoken word for participants ages 13-25. Utilize MS Office, Social Media and AdSense to advertise, Adobe Captivate/Articulate, Photoshop and Snagit Certifications Awards & Recognition

Lean Six Sigma Certified, 2004

Career Coaching Certification, 2013

Career Coaching Certification, 2013

Humanities Rising Star Award nomination for using creative approaches to engage the public, 2015

Community Luminary Award, 2014

Invitation to speak at the TEDx Phoenix Salon about Community Sustainability, 2012

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