Customer Service Manager
Resume:
ZOIKA PEYNADO
*** ******** ******* ***. *, Staten Island, NY 10301/ 347-***-****
**********@*****.***
Obtain a position in a company that will provide an opportunity for growth and advancement with my outstanding customer service and organization skills.
EXPERIENCE
JAN. 2014 – TO PRESENT TIME
FACILITY COORDINATOR, MICROTEK
Expert in moving classes to gain the most occupancy and add classes in from overbook, or to fit last minute classes.
Ability to proactively see potential issues and resolve them before they become an issue.
Team player and mentor to our team.
Organize and make sure rosters, books, lunch and all information needed to successful support a client event.
Order office supplies, place food and beverage orders maintaining established standards.
Act as a MicroTek liaison between hotels, students and the corporate office.
Operate as the central point of information for all students and instructors.
MAY 2010 – JUN. 2013
CATERING SALES, CONVENTION AND GROUP MANAGER, HARD ROCK PANAMA MEGAPOLIS HOTEL / MEGAPOLIS CONVENTION CENTER /RADISSON DECAPOLIS HOTEL
Catering Sales and Group Management for two Five-Star Hotels and a Convention Center.
Supervise staff in order to assure outstanding customer service.
Revise operative systems, Delphi and Opera to insure accurate meeting rooms and room blocks.
Control deposits and payments made for events and rooms.
Check catering and room contracts.
Appraise Audio visual vendor to ensure excellent service.
EDUCATION
JAN. 1997
BACHELORS OF TOURISM, UNIVERSIDAD LATINOAMERICANA DE CIENCIA Y TECNOLOGIA
JUN. 1992
ACADEMIC DIPLOMA, ST. JOSEPH HILL ACADEMY
SKILLS
Outstanding organizational skills
Exceptional customer service experience
Proactive personality
Exemplary team player and mentor
I enjoy mentoring my coworkers in customer service and time management. My greatest passion is working with people and making them happy. Besides working at MicroTek, I volunteer at my church as the Superintendent of Sunday School.
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