Executive Administrative Assistant

Pholla T. Tougas

*** ****** ******

Nashua, NH 03060

Tel. 603-***-****

********@*****.***

EXPERIENCE:

ReproSource Inc., Woburn, MA 02/15 – Present

Executive Assistant/Sales Administrator

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics

Maintains executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel

Maintains other C-suite executive’s schedules

Welcome guests and clients by greeting them, in person or on the telephone; answering or directing inquiries

Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies

Ensures operation of equipment by completing preventative maintenance requirements; following manufacturer’s instructions’ troubleshooting malfunctions’ calling for repairs

Maintains customer confidence and protects operations by keeping information confidential

Generating commission sales reports and other ad hoc sales reports

Sales travel support

Assisting with scheduling and logistics of national/regional fertility conferences

Maintain data integrity of Microsoft CRM software

Post sales call follow up

Coordinating kit development

Generating sales reports for outside sales

Provides external sales assistance

Ordering lunch for sales meetings

Coordinating direct mail efforts

Requesting/performing new account setup in lab system

Coordinating/managing extracurricular activities

Harwin Inc., Salem, NH 06/08 – 02/15

Account Manager/Sales Support

Maintain data integrity of Goldmine (CRM software)

Manage promotional item inventory

Processing purchase orders and setting up new accounts

Responsible for entering and maintaining customer contracts

Generating sales reports for outside sales

Provides internal and external sales assistance

Responding to RFQ

Ordering lunch for sales meetings

Coordinating direct mail to clients

Managing and scheduling meetings via GoToMeeting or Free Conference Call

Answer multiple phone lines, retrieve, and coordinate messages

Manage the business development team

Cold calling on leads from samples and CAD drawings

Generate invoices and statements

Receive customers’ payments, post and deposit into bank

Manage credit limits

Secure credit references for new accounts

Verifying customers’ credit history

Gervais Lincoln-Mercury, Lowell, Ma 06/05 – 06/08

Cashier/Warranty Administrator

Processing warranty claims

Cashiering

Balance drawer

Administrative duties

Closing out repair orders and part slips

Issue, create, and organize vehicle folders

Answer multiple phone lines, retrieve, and coordinate messages

Prepare, stamp, and send outgoing mails

Prepare the weekly timecard for payroll

Market Basket, Lowell, Ma 08/99 – 08/05

Courtesy Booth Clerk/Cashier

Balancing the office, drawers, and lottery

Cashiering

Provide customer service

Answered multiple phone lines, retrieve, and coordinate messages

Ran the front end when needed

EDUCATION:

UNIVERSITY OF MASSACHUSETTS, Lowell, Ma 2005 – 2011

Major: Business Administration

Graduation: Bachelor’s Degree in Business of Science: Business Administration

MIDDLESEX COMMUNITY COLLEGE, Lowell, Ma 2002 – 2005

Major: Business Administration

Graduation: Associates Degree of Science: Business Administration

LOWELL HIGH SCHOOL, Lowell, MA 1998 – 2002

General Studies

Graduation: Diploma

SKILLS:

Computer Skills: Microsoft Word, Excel, Power Point, Outlook, Microsoft CRM, Goldmine, Mail Chimp, Constant Contact, ASW, Survey Monkey, LIS (Lab Information System), GoToMeeting, JoinMe, MediaLab, and JIRA

Bilingual: English and fluent in Khmer

Work well with others in a team oriented setting or individually

Work hard and capable of multi-tasking

Fast learner

Willingness to learn

REFERENCES: Available Upon Request

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