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Pharmacy Technician Manager

Tampa, Florida, United States
April 17, 2018

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Nicole L. Mark, CPhT

**** *. **** ***.

Unit ****

Tampa, FL 33605

919-***-**** mobile

813-***-**** home


●Highly motivated and detail-oriented professional with more than fifteen years of experience in healthcare, primarily focused on pharmacy.

●Demonstrated leadership, managerial, problem-solving, and interpersonal skills. Superior written and verbal communication skills. Computer and Internet savvy with significant experience with Microsoft Word, Excel, Outlook, Access, MTM platforms, EHRs, pharmacy automation, and databases.


Certified, Pharmacy Technician Certification Board, 2006-2011, 2016-present

Certified, BLS for Healthcare Providers, American Heart Association, since 2007

Certified, First Aid, American Heart Association, since 2011

Certificate, Baxa STAR Center, I.V. Admixture Compliance Tools and Aseptic Certification, 2008

Registered, North Carolina Board of Pharmacy, since 2008

Nominated for UNC Pharmacy Employee of the Year (Administrative) in 2011

Nominated for UNC Pharmacy Employee of the Year (Technician) in 2010 and 2009

Yoga Alliance-registered Yoga Teacher (200-hour level)


Community Care of North Carolina, Inc. CPESN Account Manager, May 2017-present

Pharmacy Programs Assistant, May 2016-Sept 2017

CPESN Account Manager: Assess CPESN (Community Pharmacy Enhanced Services Networks) interest among pharmacies in assigned states (North Carolina, Missouri, Utah, and Ohio), follow up on requests for information and/or participation from pharmacies, health systems, and vendors in assigned states. Walk potential local CPESN leaders through the network development and onboarding process with the support of the Director of Network Development. Facilitate CPESN USA QA, QI, and Best Practices Work Group. Pharmacist eCare Plan subject matter expert.

Pharmacy Programs Assistant, CMMI Innovations Grant Project: Trained community pharmacy staff in North Carolina to use PHARMACeHOME software. Provided technical support, answered documentation and payment-related questions, and assured CMMI Innovations grant requirements were met. Created written and audiovisual training materials. Reviewed documentation submitted from pharmacies for quality. Reviewed and analyzed data. Performed all the functions of account manager as needed. Supported CPESN activities as needed.

Nicole Mark Yoga LLC, Durham, NC Yoga Instructor, May 2011-present

Teach several public classes weekly in a variety of styles of yoga to students of all ages at NC Triangle area yoga studios. Provide weekly or monthly instruction to several private and corporate clients.

Harris Teeter Pharmacy, Chapel Hill, NC Pharmacy Technician, Aug 2013-Feb 2014

Enter new prescriptions into Cerner Entreby outpatient pharmacy software, bill claims online and call insurers when needed, fill prescriptions, maintain inventory, communicate with patients and physicians’ offices regarding prescriptions, operate cash register, help patients locate OTC items, provide friendly and welcoming service to all customers who visit the pharmacy department.

Mission Hospitals, Asheville, NC Data and Automation Analyst, Jan 2012-June 2012

Retrieved and analyzed data from Pyxis, Talyst, and Cerner PharmNet Inpatient to promote operational efficiency, maintain optimal inventory, optimize timely payment to hospital, prevent CMS fraud, and discourage drug diversion.

UNC Health Care, Chapel Hill, NC Pharmacy Prior Authorization Specialist Aug 2010-Nov 2011 Pharmacy Technician (Oncology) May 2008-August 2010

Pharmacy Prior Authorization Specialist: In partnership with Pharmacy Clinical Manager for Oncology, developed Pharmacy Prior Authorization Pilot Program from scratch to integrate into UNC’s larger Medication Assistance Program. Researched patients’ insurance benefits, CMS guidelines, and medical policies of specific insurers. Coordinated the medication prior authorization and appeals processes for infusion and oral therapies. Worked with providers, insurance companies, and other members of the health care team to obtain payment for both physician- and patient-administered medications. Facilitated access to prescribed medications by making referrals to appropriate patient assistance programs. Maintained database of all patients served by the program and of associated cost avoidance and reimbursement in Excel. Trained three new employees once the program expanded beyond pilot status.

Pharmacy Technician (Oncology): Compounded intravenous chemotherapy solutions for all inpatient populations and outpatient clinics. Served on USP <797> compliance and clean room renovation committee. Maintained inventory of pharmacy and office supplies. Trained new employees. (This was my main focus from 04/08-10/09.)

University of Maryland Medical Center, Baltimore, MD Pharmacy Technician (Pediatrics/Oncology) January 2006-April 2008

Ariana, Inc./The Helmand Restaurant Baltimore, MD Server/Bartender November 2001-January 2006

Kelly Healthcare Resources, Tampa, FL Prior Approval Helpdesk Representative, 2000-2001

Answered incoming calls related to processing worker’s compensation medical and prescription claims. Provided exceptional service to plan members, pharmacies, and insurance adjusters.


2001-2006 B.A., English University of Maryland Baltimore County

1994 Certificate, Pharmacy Technology Essex Community College, Baltimore, MD

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