Customer Service Front Desk

Mark James Davison-Pino

**** ********** *****

Upper Marlboro, MD 20772

202-***-**** cell

*******@*****.***

Currently seeking a challenging position in Customer Service

Delta Airlines- Customer Service Agent 10/2000-7/2017

Alexandria, VA

My responsibilities were but not limited to Baggage room, loading and unloading baggage and taking to claims so passenger could retrieve their belongings. Marshalled Plane to gate so passenger could off load and catch their connecting flight.

Hawthorn Suites Hotel and Resort- Front Desk Clerk/Night Auditor

Atlanta, GA 01/1989- 10/2000

Responsibilities included check in /out guest and finalizing their bill. Reserved restaurant seating in advance. Answered phone and handled complaints. Also called local cab companies for guest that wanted to get out and enjoy the night life. Finalized credit card transaction and cash register till end of my shift.

Education:

Cosmopolitan Prep High School, Chicago, IL- Diploma

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