Bionca Brown

To proper management

Rockford, IL *1103

ac455d@r.postjobfree.com

779-***-****

To bring my Medical Billing experience and education to an organization that will allow me to utilize my communication skills, my educational background, Leadership skills to assist in meeting your financial goals. I believe that I would be a great asset to any team.

Medical Office Skills

CMS-1500 Claim Processing HIPAA Guidelines Medical Records Management

-Enter Patient Demographics Insurance Verification Diagnostic Coding (ICD-9)

-Post Charges and Payments Pre-Authorizations Procedural Coding (CPT)

-EOB Posting Benefits Check Supply Coding (HCPCS)

-Run reports Appointment Scheduling

Computer and Software Skills

Medical Billing Software: Claim Gear Other: PowerPoint MS Software: Word, Excel

Keyboarding: 40 WPM

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Support Specialist

Alorica - Rockford, IL

May 2017 to Present

•Receive and process incoming phone chats for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.

•Ensure that chats are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.

•Successfully complete initial on-the-job training, as well as any new product or on-going training.

•Process incoming calls manually in the event of computer system failure; and ensure quality or customer issues are escalated using established procedure and brought to resolution (e.g., chat, email, message boards, phone, etc.).

Customer Service Representative

W.W Grainger - Janesville, WI

May 2016 to Present

provide superior service by delivering products and services to meet or exceed customer expectations.

Satisfies needs of our customers, as defined by the Grainger Value Proposition through the Performance Drivers, through a variety of service channels. Builds strong customer relationships, loyalty, and retention by delivering WOW Customer Service through various Grainger channels.

Assists customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies

Assists customers in their product selection by sharing vital information from customers with the organization

Represents the Voice of the Customer to the Company Assist customers with order placement, through all channels, and recommend accessories to increase sales and customer awareness of product and service capabilities as defined by the Grainger s Value Proposition.

Retains an ongoing awareness and understanding of active promotions Medical Billing Specialist

Memorial Herman Cardiovascular Center - Houston, TX December 2014 to May 2015

Responsibilities

Translate patient information and into alphanumeric medical code, Collect, post, and manage patient account payments. Submit claims to insurance. Prepare and review patient statements. Review delinquent accounts and call for collection purposes. Process payments from insurance companies. Maintain strict confidentiality. Code patient services and enter into computer. Sort and file paperwork. Ensure healthcare facilities are reimbursed for all procedures. Handle information about patient treatment, diagnosis, and related procedures to ensure proper coding. Know several different coding systems, including Level 1 HCPCS and Level 2 HCPCS. Use computers to read and organized charts.

Follow up to see if a claim is accepted or denied. Investigate rejected claim to see why denial was issued. Investigate insurance fraud and report if found. To proper management

PLS Financial Services - Madison, WI

October 2012 to November 2013

Madison, WI

• Know, understand, and follow companies cash security policies and procedures

• Maintain a balanced cash drawer at all times and promptly report any discrepancies To proper management

• -Solicit customers and potential customers to use our products and services

• Promote company special customer referral and other incentive programs

• Complete all transactions in compliance with federal state and local laws and regulations

• Service customer accounts making sure all documentation is complete, accurate and filed away properly

• Help maintain a neat, clean store environment

• • Help maintain a safe and secure environment at all times sales verifier

Xentel INC - Madison, WI

June 2011 to October 2012

Support and provide superior customer service via phones, as a receiver and caller using questioning and listening skills that support effective telephone communication

• Obtain client information by answering telephone calls, interviewing clients, and verifying information

• Establish policy by entering customer information, and confirming pricing

• Maintain communication equipment by reporting any problems

• Updated job knowledge by studying new products descriptions, and participating in educational opportunities

• Accomplishing sales and organization mission by completing related results as needed Sales Associate

Charlotte Russe

November 2007 to June 2008

Greeting customers and determine their needs

• Discussed type, quality and number of merchandise for purchase

• Provided advice to clients regarding particular products or services Explained the use and advantage of merchandise to customers

• Answered customer queries and concerns

• Quoted prices and discounts as well as credit terms, trade allowances, warranties

• Prepared sales contracts, and accepted payments through cash, check, and or credit cards

• Assisted in display of merchandise

• Completed simple organization, and cleaning tasks Education

NRCCS Certification in Medical Insurance Billing and Coding Hobby Campus - Houston, TX

2014 to 2015

Robert M Lafollette High School - Madison, WI

June 2008

Skills

CMS-1500 Claim Processing HIPAA Guidelines Medical Records Management -Enter Patient Demographics Insurance Verification Diagnostic Coding (ICD-9), (ICD-10) -Post Charges and Payments Pre-Authorizations Procedural Coding (CPT) -EOB Posting Benefits Check Supply Coding (HCPCS) -Run reports Appointment Scheduling Computer and Software Skills Certifications/Licenses

NRCCS Certification

February 2015

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