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Software Engineer Support

Silver Spring, Maryland, United States
April 17, 2018

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Djonggi Lubis



Proven expertise in system planning, implementation and maintenance. Over 30 years of experience in IT departments. Quick adaptor, fast learner, troubleshooter and creative solver.


Microsoft Products: Operating Systems for workstations and servers, IIS, Lync server, Exchange, SharePoint, MS Office, Office 365

Operating Systems: MS Windows for workstations and Server, MacOS, Linux

Appliances: Barracuda Webfilter, Barracuda Archive, Barracuda VPN, Polycom presentation system

Hardware: HP, IBM, Lenovo, Cisco

Networking: TCP/IP, VPN, remote computing

Administration tools: Active Directory, Solarwinds, Netsupport, Spiceworks

Familiarity with various CADD and image processing applications and workstations


The Wilderness Society, Washington, DC

Non-profit, 150 employees.

Network Technician, July 2000 to October 2017

System Administration and network monitoring

Helpdesk support and server manager

Purchase, configure, and enroll new PCs and perform PC upgrades for staff

Manage security applications, VPN

Implementation and maintenance of file servers, FTP servers, and remote access

Office365 implementation to include the porting of users from local exchange to Exchange 365

Member of Sharepoint 2010 to Sharepoint 365 migration team

Member of local PBX to Skype 2013 migration team

Planning and implementation of teleconferencing technology

Planning and implementation of conference room AV technology

PCR Systems, Baltimore, MD

IT Consultant, 1997 - 2000

The Wilderness Society -

Provided user support for workstations and Citrix’s ICA client-based systems

Implemented, managed and administered servers, Citrix and dial-in server

Sibley Memorial Hospital -

Provided helpdesk support

Performed computer upgrades for staff


IT Contractor, 1998 – 1999

TransCen Inc., Rockville, MD

Redesigned and implemented the network and internet connection

Moved server from Novell to Windows platform

Upgraded the mail server from Pegasus to Eudora

Upgraded PC systems from DOS to Windows

Expand RAS connection to accommodate increased remote work by staff

TTSS, Rockville, MD

IT Technician, 1995 - 1997

Provided helpdesk support

Standardized Windows installation procedures for converting to touch screen-based systems from DOS-based

Designed PC configurations and network configuration with CADD software

Customized InfoSystems system to comply with client’s networking environment

Performed onsite installations and support

Novell and Windows server administration

UNOCAL Indonesia LTD. Jakarta, Indonesia.

IT Technician/Software Engineer, 1992 - 1993

Provided user support for PCs, SUNs & IBM 4340

Performed system administration for UNIX, DOS, Novell, and VM systems

Developed data import/export application between various GIS packages

Wrote geophysical computation programs in C and C++

Conducted user training for Geographix, Zmap+ and standard office software

Nusantara System International. Jakarta, Indonesia.

Network Administrator/Software Engineer, 1989 - 1992

Designed, managed and built networking environment for CAD-CAM application

Setup, customized, and administered networking PC, IBM RS/6000 and IBM AS/400

Developed a flap simulation subprogram in Fortran-77 (MVS)

Ported payroll application in COBOL

Developed elevator monitoring program in C

P.T. Kelompok Rekayasa P.T. Bandung, Indonesia.

Server Administrator/Software Engineer, 1988 - 1989

Developed traffic management for long distance telephone lines

SUN graphic server system administration


Technical classes taken in JD Edwards, Oracle SQL and SharePoint

B.S. in Physics, Institut Teknologi Bandung

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