Lebanon, OR 97355
*********@*****.***
Career Overview
Driven professional with motivation to perform beyond expectations.
Skills
●Leadership
●Client Relations
●Teamwork
●Transcription
●Editing
●Typing (120 wpm)
●Critical Thinking
●Problem Solving
●Communication
●Teamwork
Education
Bachelors Degree - Nutrition and Dietetics / Oregon State University
Corvallis, OR Graduation date: June 2016
Employment Experience
Leadership/Communication
●Communicated with upper management weekly to ensure efficient organization as well as conducting monthly staff meetings with client and employees
●Facilitated the onboarding of new hires by training, scheduling and processing required paperwork
●Successfully managed a team of 10 subordinate employees over 3 year period
Problem Solving
●When promoted to management, improved security contract from “in jeopardy” to “100% compliant” in a 30 day period
●Investigated and analyzed client complaints to identify or resolve issues
Client Relations/Teamwork
●Collaborated with all departments (80+ managers) to ensure smooth work flow
●Handled clients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
Employment
History
Transcriber/Interpreter - Oregon State University
Disability Access Services - Corvallis, OR
●Provide real-time transcription of classroom lecture to hearing impaired students
●Requires strong critical thinking skills and professional demeanor
●Requires tactful communication with professor and student to ensure service remain confidential
Medical Scribe - PhysAssist
Peacehealth Sacred Heart Riverbend and UD - Eugene, OR
●Provide assistance charting patients while physicians conduct an exam
●Requires fast-paced service consistent with Emergency Department standards
●Requires critical thinking and multi-tasking skills.
●Professional communication using medical terminology
●Teamwork
Security Guard - Securitas Security Inc USA
Hynix Semiconductor – Eugene OR
●State trained boiler operator
●Responsible for executing protocol when equipment alarms
●Patrolled 1 million sq. ft.
●DPSST certification
Bookkeeper, Prineville Electric, INC
133 NW 4th St. Prineville, OR 97754
●Process weekly and monthly payroll for total of 16 employees
●Perform weekly state and 941 tax deposits
●Prepare quarterly and year end reports
●Figure, prepare and reconcile all liability accounts
●Conduct insurance audits
●Accounts receivable, accounts payable
●Handle office money and banking
Site Supervisor, Securitas Security, Inc USA – Eugene, OR Branch
T-Mobile Redmond Call Center
●Progressively advanced within company over course of 3+ years.
●Reception of 900+ employees, all customers, applicants, contractors and emergency services, both on phone and in person
●Trained and directed officers assigned to T-Mobile Redmond site
●Involved in all aspects of HR process – interviews, hiring, recognition, disciplinary and termination
●Regularly met with client to review security performance
●Conducted bi-weekly presentation to 30+ T-Mobile hires
●Conducted monthly staff meetings
01/13- Present
07/15-08/15
10/11 – 05/12
04/08 - 03/09
11/03 - 02/07
Awards and Certifications
Western Region “Supervisor of the Month” Award / Securitas USA
Eugene, OR Feb 2006
Supervisor and Management Training / Securitas USA
Eugene, OR Completion Date: 12/05
Professional References
Barbara Forest-Ball – Dean of DAS/ Oregon State University
Daniela Davies – Client Services Manager/ PhysAssist
Joseph Carmack – Branch Manager of Securitas Eugene