Troy M. Burrows

**** ******** ***** * Helena, MT 59601

ac453n@r.postjobfree.com

713-***-****

Business and Quality Management Professional

Manufacturing, Service, and Business Excellence * Quality * Six Sigma * Operations *MBA * M.S. Management

Considerable skills and talents as an Operations Manager and Business Executive. Able to work comfortably with Executives, Management and staff to improve quality and efficiency, and help shape the organization’s strategic direction and long-term vision. Saved thousands of dollars through the creation and improvement of Quality Management Systems, and achieved accreditation to ASTM and ISO standards with these systems. Over 20 years in Management and Operational Excellence, and I am considered an industry leader in Quality and Efficiency by the membership of the Source Evaluation Society (SES), where I have chaired several conference sessions and made many presentations. Active in many professional organizations with exceptional leadership skills and the ability to improve efficiency and the bottom line in any size organization.

Key Skills

• Quality Management Systems Technical writing (procedures, contracts, etc.)

• Efficiency Improvement Business Management Change Management

• Project Management Budgeting and KPI

• Quality Assurance Process Supervisory and Management Change Leader

• Operations Management Personnel Management

Certifications and Memberships

• Certified Manager of Quality Six Sigma Black Belt

• ASTM International Source Evaluation Society

• Certified Quality Auditor QSTO I – IV TNI Field Activities Committee ASQ

• Stack Testing Accreditation Council (STAC) Board of Directors, Vice Chair Professional Experience

MONTROSE AIR QUALITY SERVICES, LLC.

District Manager

14 September 2016 – Present

Manage the day-to-day operations of the Helena, Montana District office of an environmental testing company with multiple offices around the country. Set goals and budgets for office locations to generate profits. Manage the income and expenses, as well as the staff, schedule, and logistics of the operation. GOLDEN SPECIALTY, INC.

Chief Operating Officer

18 January 2016 – 30 August 2016

Manage the day-to-day operations of a mid-size environmental testing company with multiple offices around the country. Improved profitability by 15%. Set goals and budgets for multiple office locations. Manage the income and expenses, as well as the schedule and logistics of the operation. GOLDEN SPECIALTY, INC.

Quality/Safety Manager

5 August 2013 – 18 January 2016

Manage a quality system for the company that is compliant with ASTM Standard D7036-04, ISO 17025, NELAP, and LELAP, which apply to Qualified Stack Testing Individuals and organizations. I also serve as the Safety Manager for the company. Completely responsible for the corporate Quality Management System and maintaining state and national accreditations. Managed the Quality and Laboratory teams. SOUTHERN NEW HAMPSHIRE UNIVERSITY

Adjunct Professor

March 2015 - Present

Adjunct Professor at the College of Online and Continuing Education instructing courses in Organizational Leadership and Quantitative Studies/Operations Management for online students. ENTEC SERVICES, INC.

Corporate Quality Manager

18 July 2010 – June 2013

Improved quality and increased profits by 11% through efficiency gains. Created, implemented, managed a quality system for the company that is compliant with ASTM Standard D7036-04, ISO 17025 and LELAP, which applies to Qualified Stack Testing Individuals and organizations. Served as the Training Manager for the company. Created and maintain a fully documented training program for all company personnel. Created and submitted annual budgets for the Laboratory and Training Departments. Completely responsible for the corporate Quality Management System and maintaining state and national accreditations.

DOMINION RESOURCES

Instrument Technician III & Quality Specialist

16 February 2004 – 18 July 2010

Worked in the Emission Monitoring Support Group performing quality assurance audits on Continuous Emissions Monitoring Systems. Plan and write test schedules and coordinate all contractors testing for the office. Created, implemented, and managed a quality management system for the department that is compliant with ASTM Standard D7036-04 and ISO 17025. Evaluated and selected contract companies to perform testing services within budget and system requirements. KELLY SCIENTIFIC RESOURCES

Environmental Specialist

6 October 2003 – 6 February 2004

Performed quality assurance audits at the general offices of Ameren (an electrical generation utility Company) on Continuous Emissions Monitoring Systems data. Thorough understanding of the environmental air regulations and how they apply in different situations. Reviewed, compiled and processed EPA and State environmental reports in compliance with the EPA Acid Rain Program. PRIMAL URGE, LLC

Business Owner/Partner

22 February 2002 – 30 September 2003

Owned and operated Primal Urge, performing all day-to-day operations, inventory control, purchasing, accounting, payroll, quality control and customer relations. Worked with Health and Business inspectors, and contracted with testing laboratories. BATTELLE MEMORIAL INSTITUTE

Quality Control Inspector

1 February 2001 - 31 March 2003

Performed quality control inspections and audits on Continuous Emissions Monitoring Systems equipment. Performed quality control inspections and audits on portable gas chromatographs and sorbent tube air monitoring systems. Completed audits and oversight work on various hazardous waste trial burns, interfaced with State and Federal regulatory personnel, wrote and audited operating protocols and procedures.

BATTELLE MEMORIAL INSTITUTE

Senior Environmental Monitoring (Non-Agent) Chemist 22 February 1993 - 31 January 2001

Designed, maintained, and repaired Continuous Emissions Monitoring Systems equipment. Completed various environmental reports for State and Federal agencies, interfaced with State and Federal regulatory personnel, arranged for Certification contracts, wrote operating protocols and procedures, completed quarterly compliance audits for the CEMS and supervised the Furnace Monitoring Section, as well as working in the lab and creating annual budgets. Education

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE (UMUC)

• Bachelor of Science in Environmental Management with a minor in Business Law and Public Policy – May 2011

• Master of Business Administration (MBA) – December 2013

• Master of Science in Management – December 2014

While attending UMUC, I worked as part of a Grant Application Team, where we applied for, and received, a People, Prosperity, and the Planet (P3) Phase I grant from the USEPA. This is the first ever student driven grant awarded to UMUC.

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