Manager Customer Service, Technical support

PAUL AMUNDSEN

**** **** ***** ****, ********** Heights, UT 84121

801-***-**** • *********@***.***

QUALIFICATIONS PROFILE

Lead Analyst with 8 years of professional experience in both network engineering, computer repair, and call center work. Troubleshooter in both in windows and mac environments. Trained in the ITIL framework for major computer manufacturers and engineering companies.

EDUCATION

BS in Geology, University of Utah, May 2016

BS in Applied Physics, University of Utah, March 1988

AS in Mathematics and Economics

A+ Certified Hardware Technical Support 1995

PROFESSIONAL EXPERIENCE

Service Desk Technician ASM Research Salt Lake City, UT 84106 Oct 2016 – March 2018 Supervisor: Tyler Clark 801-***-****

Troubleshooter of printer problems, email archive recovery, medical imaging communication errors, and security issues for the Veterans Health Administration.

Graphic Designer Wilson Drill Tools Salt Lake City, UT 84104 From August 2016 to Jan 2017 Supervisor: Steve Wilson 801-***-****

Marketer of drilling tools, industrial lubricants, rail transportation solutions, and consulting for a leading distributor of drilling equipment.

Customer Service Representative General Dynamics IT Sandy, UT 84070 From May 2015 to Oct 2016 Supervisor Grant Erickson 385-***-****

Application counselor for people interested in signing up government sponsored health insurance. Navigator of consumer rights and tax implications with accompanied subsidies. Troubleshooter of payment issues and instructor of requirements to maintain proper coverage.

Senior Multimedia Specialist Nature’s Sunshine Products From: Oct 2004 to Nov 2010 Manager: Jaren Morgan 801-***-****

Promotor of nutritional drink benefits by video, web design, and interactive tutorials. Nutritional supplement educator by animation and product photography in 5 languages serving distributors in over 33 countries.

WEB SITE http://amundsen-imaging.com

SOFTWARE TOOLS

Web Design: (X)HTML, HTML5, Javascript, CSS3, Actionscript, PHP

Data Analysis: R

Database: MySQL, Basis, Folio, Access

Programming: Objective C, C++

Production: Microsoft Office software (Outlook, Word, Excel, Access, PowerPoint,

INTERESTS

Basketball, hiking, snowboarding, sailing.

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