Manager Project

Carl Gardner

Miami, Florida

772-***-**** *******@*******.***

Professional Profile

Project and Process Improvement professional with exceptional record of delivering cost effective, high performance solutions to meet challenging business demands. Proven ability to implement process improvements, quality control programs and IT governance standardized procedures. Experienced in remote team management and talent development. Motivated professional with excellent organizational and communication skills. Strong relationship builder. Thrive in a fast paced, deadline-driven environment and performs well under pressure.

Areas of Expertise

Program & Project Management

CMMI Methodology

Quality Assurance Auditing

Process Improvement

System Development Life Cycle

ITIL & ISO Standards

SharePoint™

Advanced Microsoft Office

Configuration Management

Requirements Management

Change & Release Management

Measurement Analysis

Professional Experience

Walter Investment Management Corp. (Reverse Mortgage Solutions) Palm Beach Gardens, FL

PMO Manager (2011-2017)

Established the organization’s IT PMO which defined the Governance for our application development, infrastructure, service desk and security teams.

Defined, implemented and institutionalized 20 organizational processes with over 300 practices including processes for Configuration Mgmt, Requirements Mgmt, Project Mgmt, Strategic Planning, Quality Assurance, Organizational Training and Measurement & Analysis.

Successfully led our CMMI appraisal team through two CMMI-Services appraisals achieving both our maturity level 2 and 3 certifications.

Established the organization’s Software Engineering Process Group (SEPG) to facilitate continuous improvement.

Created a Process & Product Quality Assurance audit process and conducted quarterly audits to assure adherence to our defined standards and procedures.

Developed a SharePoint™ based interactive Process Asset Library to maintain the organization’s document content for process definitions, procedures, standards, guidelines and templates.

Established our KPIs and maintained our SharePoint™ metrics repository, which included trend and Pareto charts to track metrics for changes, defects, service requests and incidents.

Established a Change Approval Board (CAB) with our senior leadership and facilitated regular meetings.

Worked with senior executives on preparing capital budget plans and responses to federal government agency (HUD, FDIC) contract bids.

Responsible to our Internal Controls division for defining IT controls and assuring audit compliance (i.e. SOX, PCI, CFPB, State, Investor, Internal Corporate…).

Worked with our Service Desk manager in the defining and implementing our help desk support processes.

Managed a team of four project managers.

Product Manager (2016-2017)

Managed a team of Software Developers, Quality Assurance Testers, Business Analysts and System Analysts in developing application enhancements and providing day-to-day production support.

Responsible for all phases of the SDLC following mostly a waterfall/iterative approach with a familiarity of an agile methodology.

Interacted with all levels of our business’s senior leadership in defining business requirements.

Facilitated steering group meetings in prioritizing and sequencing system change requests.

Responsible for capacity planning and scheduling for each application release cycle.

Products developed and supported have included a web-based invoice management system and a mortgage loan servicing system built on a PowerBuilder and MS SQL client/server platform.

Project Manager (2012-2016)

Managed the following projects involving collaboration between our application development, infrastructure and business teams:

Three phased project for a document imaging system utilizing the Kofax™ product suite, which was integrated with our loan origination and servicing platforms. This project significantly improved operational efficiencies/costs and was delivered on time and within budget.

Implemented a corporate wide SharePoint™ collaboration site which included migrating from SharePoint™ 2010 to 2014.

Developed several custom SharePoint™ applications which included a conversion of a MS Access database document tracking application and an interactive Process Asset Library which defined our IT service lifecycles.

Implemented the Replicon™ cloud based time tracking system, a corporate initiative to replace existing MS Excel time tracking worksheets used to determine capitalized software development costs for accounting and SOX compliance auditing.

Improved our loan servicing platform’s database performance by converting our document image storage from binary data to Microsoft’s Filestream.

Integrated our loan origination system with a third party vendor to allow our loan processors to place appraisal orders, send and receive status updates, receive completed appraisal reports and associated documents.

Integrated our loan origination system with our parent company’s commission system in order to calculate loan officer’s commissions.

Developed and deployed a web-based Invoice Management system to allow our foreclosure attorneys to submit their invoices online for processing and payment, solution required integration with our loan servicing platform to generate disbursement records.

Hewlett-Packard / Electronic Data Systems

Senior Project Manager (General Motors) Wilmington, DE & Port St. Lucie, FL (1999-2012)

Led GM’s Global Manufacturing & Quality (GM&Q) Centers of Expertise (CoE) production support project, comprised of over 220 application development team members spanning four continents.

The GM&Q project supported over 400 automotive manufacturing & quality real-time applications for the automotive manufacturing facilities and contributed $30M in annual revenues.

Implemented and guided application teams through CMMI Maturity Level 3 practices.

Responsible for reporting and maintaining all critical Service Level Agreement metrics.

Implemented ITIL Foundation methodology for production support processes.

Worked extensively with the Microsoft SharePoint™ collaboration tool, which the team used for document and knowledge sharing.

Implemented the Borland StarTeam™ configuration management tool for application source code control.

Led the GM Application Centers of Expertise PM&C Project which provided Project Management, Operational Support, Minor Enhancements and Maintenance for a plant floor Production Monitoring & Control system to 50 manufacturing sites

Led a Six Sigma Project working with a project team to improve the organization's system health check process by reducing cycle times and the effectiveness of the checks. Achieved Green Belt certification.

Site lead on a division-wide initiative to meet ISO-9000 audit standards, increase system uptime and improve responsiveness to system problems, responsibilities included the coordination of all system owners to complete standardized ISO-9000 application documentation for Disaster Recovery Plans, System Failovers, Startup & Shutdown, Backups, Health Checks, Points of Failure, Manual Operating Procedures and Troubleshooting.

Requested by our GM client to be a lead instructor on how to implement synchronous manufacturing and synchronous organization within a discrete manufacturing facility.

Education

Masters of Business Administration, Florida International University, Miami, FL

Bachelors of Business Administration (Management), Georgia Southern College, Statesboro, GA

Systems Engineer Development (SED) Program, Electronic Data Systems, Auburn Hills, MI

Professional Certification (C) & Training

PMP Certification (C)

Certified Scrum Master (in progress)

CMMI Appraisal Method for Process Improvement (C)

Strategic Value Selling

Introduction to CMMI-Services (C)

Stephen Covey Leadership

ITIL v3 Foundations (C)

EDS Proposal Writing Workshop

Six Sigma Green Belt (C)

EDS Leadership/Professional Development

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