Technical Writer Sales

Laurel Plesniarski

Home: 919-***-****

Cell: 919-***-****

********@*****.***

Summary

An energetic and productive writing professional with wide-ranging experience in proposal and technical writing, editing, proofreading, writing projects, documentation libraries, and reporting. Comprehensive experience with user manuals, reference manuals, installation guides, and technical/documentation bulletins. Works closely with customer and co-workers to acquire information and keep the company and its staff up to date on products and procedures. Friendly and broad-minded, gets along well with others and easily adapts to new environments. A key contributor to maintaining business-wide alignment.

Experience:

Randstad for AICPA 1/18 to Present

As temporary Developmental Editor, process course intake as follows:

• Ensure course content meets quality and competency specifications

• Collaborate with authors, technical reviewers and subject matter experts to ensure course content accuracy

• Prepare course content to meet design and production specifications for print and digital publishing

• Manage multiple projects in a fast-paced deadline-driven environment

Frankel Staffing for JAGGAER, 6/17 to 10/17

As Contract Proposal Coordinator, generate timely, effective proposals by developing, compiling, editing, and formatting content for informative and persuasive proposal responses. Review assigned RFPs/RFIs to determine appropriate information, timelines, and completion strategy. Also research answers to proposal questions via meeting with subject matter experts, searching the CRM database, reviewing previous proposals, and investigating other information sources.

SDI International for IBM, 1/17 – 5/17

As Contract Editor on the Global Announcements and Sales Manual team, work closely with the offering team to ensure the timeliness, completeness, correctness, and overall high level of Request for Announcement (RFA) quality:

Organize and structure RFA content and ensure content clarity and adherence to IBM style during pre-edit

Ensure accuracy of content in order to serve multiple downstream functions including the Sales Manual, SSI Web, and sales collateral

Prepare the RFA for publication during the final edit stage using the Global Production Tool in an XML environment

Accreditation Commission for Health Care, Cary, North Carolina 4/13 – 9/16

As Contract Technical Writer reviewed, rewrote, and edited Accreditation Guide to Success series of workbooks, PowerPoint presentations, white papers, email campaign messages, web content, work instructions, SOPs, and advertisements to ensure consistency and accuracy of content and style; consulted with subject matter experts on all marketing content; ensured that all marketing documentation met company standards and specifications of the healthcare industry. Also developed a style guide for all publications and marketing materials.

Wake County Public School System, Cary, North Carolina 2/08 – 1/13

As Teacher (2012 – 2013) in Curriculum Assistance classes, taught study and organizational skills and supplementary lessons to help students with their current assignments and challenging tasks. In Sixth Grade Math class, teach the sixth grade core math curriculum, and ensure students' IEP math goals are being met.

As Teacher Assistant (2008 - 2012), assisted in the social and education development of special needs students under the guidance of the teacher. Assisted in preparing materials for student activities. Provided support for students inside and outside the classroom to fully participate in activities.

Tekelec, Morrisville, North Carolina 7/97 – 6/06

As Technical Writer II (2001 – 2006), organized, wrote and edited company product user documentation, including user manuals, reference manuals, installation guides, release notices, feature notices, and technical and documentation bulletins. Worked closely with engineers to acquire source materials through discussions, specifications, engineering demonstrations, and hands-on use of systems. Contributed to final production of hardcopy and online documentation. Managed maintenance manual by interacting directly with subject matter experts to ensure updated technical information.

As Proposal Specialist (1997 – 2001), produced pricing quotations for sales team in response to proposal requests, including financials, and obtained management approval. Coordinated, researched, composed, and produced responses to complex technical and commercial requests. Maintained responses that included existing product and product support information for immediate reply to most frequent and urgent customer queries. Maintained library of previous requests for proposal and requests for information responses, eliminating 60% of response time.

Fujitsu Network Switching, Raleigh, North Carolina 9/90 – 6/97

As Technical Editor, reviewed and rewrote customer documents for telecommunications switching system product. Defined document editorial and format standards. Edited and revised draft documents based on Bellcore requirements and industry standards. Ensured document conformance with department standards and defined objectives. Coordinated documentation projects. Maintained master copy files and library. Held responsibility for print vendor production and distribution to U.S. customers. Attended extensive review of grammar and improving editing skills and skills for practical writing.

Developed format standards and style guide documents.

Created checklists for writers to ensure documents adhered to format standards and style guide.

Reorganized and maintained documentation library in order of product life cycle.

Developed user’s guide to library that described organization by product life cycle.

Additional Experience

Lockheed Electronics Company, Plainfield, New Jersey, Publications Engineer, 1980-1990. Consulted with engineering, scientific, and technical personnel. Composed, edited, and rewrote for publication. Advised personnel on development, form, and presentation of technical material for publication.

Data Communications Services, Inc., Parsippany, New Jersey, Production Editor, 1978-1980. Edited technical documents in various stages of production. Planned, coordinated, directed format, typed, and completed graphics and printing services required to produce technical documents from raw manuscript.

GTE Information Systems, Silver Spring, Maryland, Junior Technical Writer, Program Librarian, 1977-1978. Edited and proofread technical documents for consistency of content and style. Worked closely with programmers and technical staff to document software system and write system manual.

Applied Management Sciences, Silver Spring, Maryland, Senior Technical Assistant, 1976-1977. Served in project to facilitate job corps medical program. Prepared special and statistical reports, writing monthly progress report and developing budget report.

Education: Peace College, Raleigh, North Carolina, Teacher Licensure Program

University of Maryland, College Park, Maryland, B.A. English

Tools: FrameMaker, Microsoft Word, Adobe Acrobat Pro, Loopio, PowerPoint, Documentum, Outlook, and Excel

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