TAM ONG

***** ******* *****, *******, ** *****

W. 301-***-****; C. 703-***-**** Email: ac451r@r.postjobfree.com

PROFILE:

University of Maryland, College Park – Staff Excellence Award

Highly motivated, solutions oriented professional with BS Computer Information Systems more than 20 years of experience designing, implementing and integrating high-performance, enterprise-wide technology solutions to meet challenging business needs. Proven success in installing, configuring and re-engineering networks and systems to improve performance reduce costs and minimize downtime. Solid knowledge of LAN/WAN administration and support, utilizing Windows Server 2008/2012, Linux/Unix, Mac OS X, Apache, MySQL, PHP, Drupal, Joomla, VMware and MS Exchange; specialized techniques for network security, remote access, back-up/recovery, network topology/IP infrastructure and email/internet. Outstanding communication skills proven by interaction with management, peers, users and demonstrated the ability to satisfy users through real time problem resolution.

PROFESSIONAL EXPERIENCE:

UNIVERSITY OF MARYLAND, COLLEGE PARK

College Park, Maryland

IT Coordinator / Network System Administrator 2006 – Present

•Manage all Information Technology needs and requirements for an academic department, including setup, maintenance and administration of server / back-up servers, domain network, as well as user account provisioning, back-ups, and security.

•Configure, repair, maintain and deploy hardware, including servers, desktops, laptops, printers, scanners, projectors, audio video conferencing, cell phone, blackberry, wireless devices, and peripherals across department.

•Install, maintain, and update business standard productivity / security software programs.

•Maintain department website, update webpage, upload graphic, folders, new, events

•Computer, Servers, Network and Peripherals – diagnose, resolve and follow through on problems concerning department website, servers, UMD wireless network, PC, MAC hardware and software.

•Maintain and implement Microsoft Windows and MAC OS X Software.

•Provide technical assistance faculty, staff, students, postdoc, research laboratories within the Department of Veterinary Medicine.

•Provide training & support classroom, seminar & conference where required.

•Provide administration and maintenance of the department’s domain network, files, and printer servers. This includes but not limited to adding and removing of users and groups, managing user files, setting account and group policies, back up and restoration, weekly backup.

•Provide support WebEx, Zoom, Skype AV conferencing which include installation, troubleshooting, testing, maintaining and scheduling of video, audio conferencing.

•Responsible for update, maintenance Department website www.vetmed.umd.edu including maintenance website content, upload & update

•Process and maintain inventory control of capital and sensitive equipment.

STG, INC.

Office of Secretary, Department of Commerce

Washington, DC

Network Engineering 2001 - 2006

•Accountable for administering, optimizing, enhancing, and supporting technical infrastructure for Office of Security, Department of Commerce.

•Provide Level II & III support to more than 1,500 internal and 1,000 global users.

•Administer, upgrade, and support LAN/WAN infrastructure.

•Configure new Civil Applicant System (CAS) to submit new employee finger printed, application to Department of Justice and FBI.

•Analyze and resolve network and server connectivity issues including firewall vulnerabilities.

•Document network infrastructure, utilizing Visio.

•Provide hardware, software, and network support to users including laptops, desktops, blackberries, palm pilots, and PDA.

•Configure and support MS Exchange Windows Servers, including adding/deleting users, mailboxes, security, shared permission/public folders and distribution lists.

SIGNAL CORPORATION

Vienna, Virginia

IT Technical Support Specialist 2000 - 2001

•Provide Level II Desktop and Help Desk support to more than 1,000 local and global users for Cable & Wireless USA.

•Install, upgrade, deployed server to network

•Configure and support Windows Pro. / Enterprise

•Administer, enhance, and support multi-platform technical infrastructure that consist of Windows, UNIX, Citrix, AS/400, OS MAC and IBM

•Manage and monitor internal system security, including new user account and password setups.

•Provide technical support to users on all hardware, software, and network issues.

COMPEX CORPORATION

Department of Defense

Arlington, Virginia

IT Technical Support Specialist 1998 - 2000

•Provide Level II Desktop and Help Desk support to more than 1,000 users for the Department of Defense.

•Install, configure, and troubleshoot desktops, peripherals, network, software, and application issues.

EDUCATION AND CREDENTIALS:

•1994 BS – Bachelor of Science in Information Systems

•Strayer University, Arlington, Virginia