VIRGINIA H. ROZEBOOM

*** ***** ***** **. ***** Island, SC 29412

843-***-****

ac4502@r.postjobfree.com

PROFILE

Opportunity to apply extensive customer service skills.

**** - ****

Customer Service Agent

Dial America Marketing, Incorporated, Charleston, SC Handle all inbound calls for clients, i.e., United Health Care Medicare Advantage Plan, Blue Choice Affordable Care plan, Peoples Health Medicare Advantage Plan. High level customer service provided to insured members and health care providers, i.e., doctors’ offices, hospitals, and health care facilities. Assist members and health care providers by providing information regarding eligibility, medical benefits, claim status, grievances and complaints. Customer service advocates are expected to embody core values of compassion, honesty, and professionalism and act as a liaison between insured members and clients.

2005 - 2009

Administrative Assistant

Low Country Painting Contractors, Charleston, SC

Locally owned residential painting specialist. Duties included setting up appointments for estimates for interior and exterior painting, historic paint restoration. Provided professional project and palette advice to prospective clients.

2001 - 2005

Paralegal II

Motley Rice, LLC, Charleston, SC

Assigned to pharmaceutical litigation. Researched medical records, drafted pleadings and correspondence. Maintained client history in firm’s database.

Education

A.S. Trident Technical College, Charleston, SC