Customer Service Sales

Marketta Williams

**************@*****.***

347-***-**** 396 Independence Drive, Jonesboro, Georgia 30238

Technical Proficiencies: Microsoft word, Office, Excel, PowerPoint, leadership, problem solving, decision making, management skills (coaching, training, and motivating), cash register operations, strong customer service training and skill.

AccomplishmentsRaised productivity by over 71%

Increased sales by 75%

Saved company over $200K in shipping costs

Skills & Expertise

Working with the sales team and inventory team with product replenishment to maximize sales.

Coach and support new and existing Sales Associates.

Assist the retail store manager in planning and implementing selling strategies.

Providing consultant selling of customized blinds and shade.

Merchandise and displaying of seasonal window fashion.

Assisting with product replenishment.

Finish weekly sales comparison reports.

Follow up and tracking of custom orders.

Filling and keeping of weekly prospects.

A Department Supervisor responsible for establishing establishing and maintaining Guest services, oversees and accountable for the department.

Ensure maximum sales and profitability through merchandise, inventory expense and managing operating costs and shrinkage.

Scanning and filing documents.

Answering Inbound and outbound calls on a multi-line system.

Ensure faultless customer service which gratifies customer needs.

Make sure the storage of food at the appropriate temperature accordion to approved health standards.

Ensure that the supervisor is aware of all times, food quantities are not enough in supply.

Guarantee cleanliness in decorating and serving food in compliance with hygienic regulation / standards.

Conduct regular audits to ensure the store is functionable and presentable.

Monitor and maintain store inventory, perform markdown.

Track the progress of weekly, monthly, quarterly and annual objectives.

Coordinate daily customer service operations (e.g. sales processes, orders and payments).

Create reports, analyze and interpret retail data, like revenues, expenses and competition.

Analyze consumer behavior and adjust product positioning.

Ensure all employees adhere to company’s policies and guidelines.

Professional Experience

Kids World September 2017- December 2017- Assistant Store Manager

Bed Bath & Beyond November 2014- September 2017

Window treatment specialist /Department Team Leader

Woodhull Medical and Mental Health Center December 2013- October 2014- Customer Service Representative

McDonalds September 2011- November 2014- Cashier/ Crew Trainer

Education

Boys and Girls High School June 2011

Regents Diploma

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