Customer Service Administrative Assistant
Resume:
DONNISE DAVIS
************@*****.***
Over 20 years of Customer Service Experience. Outstanding communication and writing skills. Ability to be firm yet caring while maintaining professional boundaries. Commitment to company growth & personal growth. Professional, friendly and very outgoing demeanor. Ability to prioritize and multitask while working in a fast pace environment. Willingness to develop further skills to be a greater asset to the company.
CAREER HISTORY
ROCKDALE COUNTY SCHOOL DISTRICT 01/17 - 01/18
Special Needs Bus Monitor- Assisted with wheel chair bound students. Attended to students who needed to be put in Harness Restraints. Operated Wheelchair lift. Charted daily behavior sheet on each student. Maintained a safe and secured environment while on the bus.
ALLIED UNIVERSAL 03/16 - 01/17
Concierge/ Security Officer. Meet and greet visitors. Checked in delivery orders as well as visitors for tenants. Handled UPS deliveries, FED-EX packages. Patrolled and monitored site premises. Reported in daily log for Supervisor.
DYNAMIC SECURITY 10/14 - 01/16
State Security Officer, Conduct weapons check and employers who couldn't provide proper ID. Conduct routine floor checks to maintain safety of employees, employers and visitors. Sign in visitors and give temporary badges to authorize entrance. Radio proper authority such as the Capital Police for any disturbance or suspicious activity on premises. Use computer system for employers to check in to access and enter building.
STAY-AT-HOME NANNY 01/12 - 03/14
Caregiver- Responsible for the care of two toddlers. Also, grocery shopping and cleaning the house.
FJC SECURITY FIRM 06/03 - 10/11
Fire Safety Officer - Supervised a staff of 10. Worked in both Commercial and Industrial sites. Monitored and authorized entrance department of employees, visitors and other persons to prevent theft and property damage. Checked halls for garbage or intruders, checked Fire extinguisher tags. Update inspection. Worked as a Loss Prevention Officer. Handled switchboard and performed Receptionist duties.
COSTAL HARBOR MENTAL HEALTH FACILITY 03/01 - 05/03
Mental Health Aide- Monitored Residents 7-17 years of age. Accompanies and participated in daily therapeutic sessions. Escorted Residents to indoor and outside activities. Observed and charted Residents conditions and reported them to Supervisor. Made sure proper medication was administered. Handled phone calls in a professional yet courteous manner. Provided a welcoming clean environment where residents felt welcomed. Miscellaneous duties and projects as assigned.
PROGRESSIVE HOME HEALTH SERVICES 02/94 - 02/01
Home HEALTH Aide. - Provided care for Elderly and Patients unable to care for themselves. Monitored medication intake of patient. Provided personal care for patients such as, laundry, shopping, cooking and other household duties. Checked Medical devices daily. (Ex. Holt lift, Nebulizer, Oxygen tank). Worked closely with medical team and reported progress of the patient. Accompanied to clinic appointments. Handled issues using Professional tone and exceptional judgement. Report, documented daily reports.
EDUCATION: Graduated H.S in 1980. Attended Baruch College in NYC. Graduated in 1995 with a Associates Degree in Marketing.
Other Skills Consists Of: Sales Associate, Casher, Administrative Assistant. Bursar Clerk, Coaching teens in track. Telemarketing. Customer Service Representative.
ADDITIONAL INFORMATION AND REFERENCES ON REQUEST.
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