Customer Service Sales

RITA MANUELA KORVIE

**** ********* **** #***, ******, NC 27707

Home: 919-***-**** • Cell: 919-***-****

*.******@*****.***

Reliable and friendly Hospitality/Guest Service Agent who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying hospitality experience. People oriented

Articulate in communicating

Excellent at multi-tasking.

Active Listener

Tension management and problem-solving skills

Microsoft Office proficient

Marketing strategist

Great bargaining skills

Results oriented

11/2017 to Current

KOHL'S DURHAM

Durham, NC

Cashier and Customer Service Associate

Greet the customers entering into organization

Managing incoming calls and customer service inquiries Handling legal tenders on Point of Sale System

Provide and maintain an hospitality experience each customer at a time Build sustainable relationships and trust with customer accounts through open and interactive communication Meet personal/customer service team sales targets and call handling quotas 02/2016 to 13/2017

CYLAPRIS ENTERPRISE

Accra, Ghana

Sales And Marketing Assistant

Assisted the Sales Manager and team as a whole to devise the necessary strategies and techniques needed to attain the set target for sales.

Created a platform for advertising using social media as our main medium for the promotion of our brands. Mapped out new and potential customers and maintained great customer service relationships with the old ones Ensured that customers and clients had the best of service and handled any complaint according to the policies of the Enterprise.

Created and maintained spreadsheets using Excel functions and calculations. Urged clients and customers to use the Enterprise's savings offers. Reported daily sales to the Sales Manager.

ASSOCIATE OF APPLIED SCIENCE: BUSINESS ADMINISTRATION 2020 Durham Technical Community College, Durham, NC, United States BACHELOR OF SCIENCE: HUMAN RESOURCE MANAGEMENT 2016 Regent University College, Accra, Greater, Ghana

HIGH SCHOOL DIPLOMA: GENERAL ARTS AND HUMANITIES 2013 St. Mary's Senior High School, Accra, Greater

Professor Adu-Boahene Academic Achievement Award as Best History Student for 2011/2012 academic year Efua T. Sutherland Academic Achievement Award as Best Literature-In-English Student for 2010/2011 academic year Assistant Head, Hospitality Ministry- Royalhouse Chapel Int. (Greensboro, NC) 12/2016- Present Church Protocol Official- Royalhouse Chapel Int. (Accra, Ghana) 07/2014-12/2016 Hobbies are reading, traveling, cooking and singing. SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

INTERESTS

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