Customer Service Representative
Resume:
Antoinette L. Mitchell-Morris
**** ********** ******, *******, ******* 30106
*************@*****.***
OBJECTIVE
To obtain a position that will challenge me both personally and professionally.
EDUCATION
April 2004 Associate Degree, Information Technology, Bryant & Stratton College
Buffalo, New York
May 1999 Medical Billing Certificate, Erie County CAST Program
Buffalo, New York
July 1997 Certified Nursing Assistant, Seventy-Eight Restoration Corporations
Buffalo, New York
EXPERIENCE
10/15-10/17 FC Associate & PIT Driver, Amazon Sort Center
East Point, Georgia
●Sorting and scanning packages to the pallets.
●Printing and wrapping the pallets and moving them to their final destination
●Staging the other pallets. working with sort center to sort center containers
●Lead Trainer on the Wrap down sort
●Organizing the staffs schedules
10/14-10/15 Packaging, The Atlanta Journal Constitution
Norcross, Georgia
●Loading the paper into the machine
●Standing for hours
●Working as a team
●Making sure that the paper don’t get stuck
3/07-12/09 Technical Services Clerk, FedEx Trade Networks Tonawanda, New York
●Help the analysis out with their paper, follow up letters. .
●Open and answer emails from other Trade Networks companies
●Responsible for training new clerks on the procedures of the SR. ECO Clerk
●Opening and delivering mail to the corresponding Departments.
●Responsible for all logistical work.
●Generated letters for CF28/29’s and Anti-dumping letters.
●Help to improve the way procedures are done for new clerks.
9/06-2/07 Cashier, Delaware North Company Hospitality Services Buffalo, New York
●Welcome Customer s into the airport.
●Responsible for Opening and closing Store at the Buffalo Niagara Intl Airport
●Responsible to make sure cash drawer was accurate at all times during shift.
●In charge of cleaning and organizing store on a daily basis.
M3/06-7/06 SOFT Technician, Nano Dynamics Inc. Buffalo, New York
●Uncapping and painting fuel cells.
●In charge of measuring chemicals.
●Responsible for making the fuel cell components.
●Responsible for cleaning the vent systems.
●Responsible for spray painting fuel cells with special chemical.
12/05-3/06 Debt Collector, Capital Management Services Buffalo, New York
●Collecting outstanding debts on behalf of clients.
●Responsible to call present and past debtors.
●Worked with Clients to set up payment arrangements.
●Manager of a team 10 to 12 people
●Collecting data on who was successful on making their numbers
8/04-12/05 Customer Service Representative, Intertech Private Cable Lockport, New York
●Contacting customers about their bills both inbound and outbound.
●In charge of opening and closing accounts.
●Take payments over the phone.
●Applying payments to accounts that came in the mail or by the technicians.
●Responsible for generating the monthly bills and mailing them out.
●Training new customer service representatives for the evening shift.
●Responsible for logistical work.
7/04-8/04 Remodeling Staff, Wal-Mart Stores Cheektowaga, New York
●Responsible for cleaning, painting, and reorganizing the store for Holiday Themes.
●Welcomed and assisted any and all Customers.
●Responsible to make sure that all shelves are full of product.
1/03-4/04 Work Study, Clerical Work & Assistant to YWCA Director, Bryant & Stratton College Buffalo, New York
●Responsible to help clients fill out paper work.
●Cared for children while parents were in court.
●Helped with all logistical work and weekly/monthly reports.
6/01-5/02 Production, Tyco Graphic Controls Buffalo, New York
●Assembling, inking, and cutting parts for special made pens.
●Measuring and recording weights of parts.
●Assembling special made pens for the EKG machine.
2/01-5/01 Production, Star-Lite Manufacturing Co. Buffalo, New York
●Lifting rolls and cutting plastic wrap for smaller rolls for Reynolds Wrap.
●Boxing and packing the finish product for shipment.
●In charge of making sure that product were packed correctly.
11/00-2/01 Intimate Apparels, Kaufmann’s Department Store Cheektowaga, New York
●Customer service.
●Opening credit card accounts.
●Helped customers with merchandise.
●In charge of cleaning and organizing the Department.
●Worked with cash and charge payments.
●Responsible to have an accurate cash register at all times.
References Furnished upon request.
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