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Manager Technical Support

Location:
Woodstock, Georgia, United States
Posted:
April 13, 2018

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Resume:

*** *********** *****

Woodstock, GA *****

678-***-****

ac44ts@r.postjobfree.com

Lindsey Wrenn

Objective

I am looking for a position where I can use previous knowledge and experience coupled with new training to grow and excel in a new position

Experience

Every Store Perfect, Business Analyst

June 2017- March 2018

●Managed all client requested modification writing out specifications, test plans, and documentation.

●Throughout each project I coordinated with the client and programming.

●Implemented all test plans to ensure modifications worked properly.

●Presented each modification to clients once completed.

Every Store Perfect, QA/Tech Manager

December 2015-June 2017

●Managed the Quality Assurance Tech Team

●Trained all new hires on company policy, testing procedures and tech support steps.

●Wrote Documentation from basic manuals for employees reference materials to client knowledge base

Every Store Perfect, QA/Tech Support

April 2015-December 2015

●Handled incoming calls for technical support.

●Between calls tested company software

Target, Front End Supervisor

September 2013-December 2014

●Process and bookkeeping in the cash office.

●Supervised groups of 10 to 20 people.

●Managed customer complaints and requests while quickly finding a solution.

Hanesbrands Inc., Keyholder

July 2011- September 2013

●Opened and closed the store.

●Helped upper management coordinate processes with in the store.

●Started a system of daily goal setting for employees using Shoppertrak.

●Created contests and events which boosted team morale and sales.

●Trained new hires with store policies, bra fitting services, special order services, and POS operation

Education

Gainesville State College, Oakwood,GA, 2007-2009

References

Mitchell Fields, Every Store Perfect

678-***-****



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