Manager Technical Support
Resume:
Woodstock, GA *****
********@*****.***
Lindsey Wrenn
Objective
I am looking for a position where I can use previous knowledge and experience coupled with new training to grow and excel in a new position
Experience
Every Store Perfect, Business Analyst
June 2017- March 2018
●Managed all client requested modification writing out specifications, test plans, and documentation.
●Throughout each project I coordinated with the client and programming.
●Implemented all test plans to ensure modifications worked properly.
●Presented each modification to clients once completed.
Every Store Perfect, QA/Tech Manager
December 2015-June 2017
●Managed the Quality Assurance Tech Team
●Trained all new hires on company policy, testing procedures and tech support steps.
●Wrote Documentation from basic manuals for employees reference materials to client knowledge base
Every Store Perfect, QA/Tech Support
April 2015-December 2015
●Handled incoming calls for technical support.
●Between calls tested company software
Target, Front End Supervisor
September 2013-December 2014
●Process and bookkeeping in the cash office.
●Supervised groups of 10 to 20 people.
●Managed customer complaints and requests while quickly finding a solution.
Hanesbrands Inc., Keyholder
July 2011- September 2013
●Opened and closed the store.
●Helped upper management coordinate processes with in the store.
●Started a system of daily goal setting for employees using Shoppertrak.
●Created contests and events which boosted team morale and sales.
●Trained new hires with store policies, bra fitting services, special order services, and POS operation
Education
Gainesville State College, Oakwood,GA, 2007-2009
References
Mitchell Fields, Every Store Perfect
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