Customer Service, Sales assistant, logistics assistant, office manager

Nao Wilberg

Add: *** Polk St., Albany, CA ***** Tel: 510-***-**** Email: N *********@*****.***

Professional Summary

Highly organized, detail-oriented, and dedicated office administrator

** ***** *s a business owner

Upbeat attitude, polished and professional demeanor

Thrive in a d eadline-driven, dynamic environment

Experience handling wide range of administrative tasks including preparing documents for exporting products, budgeting, reporting, AP/AR, staffing/HR, regulatory compliance

Native Japanese speaker with fluent English

Core Qualifications

Excel at building relationships across the business ecosystem, as well as developing new professional relationships and clients

Strong customer service and conflict management skills

Advanced computer proficiency with MS Office and other applications, quick to learn new systems

Results-oriented, team player who also works well in a self-directed environment

Committed to quality with strong sense of personal responsibility

Excellent interpersonal, communication, and multi-tasking skills

Exceptional math, statistical, and analytical skills, pre-medical undergraduate degree

Extreme attention to detail for data entry, correspondence, and meeting transcription

Experienced translator and interpreter, both Japanese to English and English to Japanese Experience

Japanese Schoolhouse, After-school Learning Center & Preschool, Albany, CA Founder and Director, April 2006 - present

● Built Japanese-language After-school Learning Center and Preschool businesses from scratch

● Hired, trained, and managed a team of 6 teaching professionals

● Developed program to standardize employee training which led to an increase in client satisfaction

● Responsible for marketing and sales activities including a website and ads in local publications

● Surpassed revenue and profitability goals for 12 consecutive years Seiko Epson, International Marketing Department, Tokyo, Japan Office Assistant, September 1995 - March 2000

● Prepared documents for exporting camera modules overseas including Letter of Credit, Letter of Guarantee, Purchase Order and Invoice

● Acted as a liaison between overseas customers, internal Logistics Department, and Sales team with day to day customer support queries

● Managed product shipping schedules and coordinated and ensured receipt of goods

● Minitored the status of incoming supplies and maintained inventory control database

● Prepared various inventory reports and sales reports Education

University of Oregon, Eugene. Bachelor of Science

Coursework included: Calculus, Statistics, Organic Chemistry, Biochemistry Lane Community College, Eugene, Oregon. Associates of Arts Coursework included: Accounting and Business

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