Social Media, Marketing, Technical Writer, Business Analyst

Phone: 404-***-****

Email: **********@*****.***

LinkedIn: www.linkedin.com/in/rob-billeaud

ROBERT BILLEAUD

Experienced and versatile writer/editor with social media and marketing consulting experience. Demonstrated success in delivering content that engages customers and increases sales. My only goal is doing what is necessary to enable your business to succeed. My only goal is doing what is necessary to enable your business to succeed.

Skills

Business/Copy Writing

Market & Competitive Analysis

Technical Writing

Business Analysis

Process Analysis & Engineering

Project Management

Financial Analysis & Reporting

Web Content Design

Curriculum Design & Training

Work Experience

Billeaud Consulting, Wilmington, NC 11.2016 – Present

Marketing Consultant

CartQue – Healthcare Market Writer

Researched and wrote weekly articles for CartQue, an online medical supply aggregator. Wrote about current trends in the medical supply marketplace and financial challenges faced by small and medium-sized medical practices.

Researched and wrote weekly articles for iProcess Global Research, a company with offices in Bangalore, India and Dallas, TX dealing in biospecimen procurement and biomedical research. Articles covered issues facing biomedical researchers such as, biobanks and the biospecimen marketplace and ethical and regulatory challenges.

Precision Impact - Social Media Consultant/Blogger

Collaborated with CEO on promotional programs yielding a 9% increase in revenue.

Wrote blog articles designed to bring readers – and potential customers – in on a continuous basis.

Auntie Ju’s Quilt Shoppe - Marketing Consultant/Content Developer

Increased sales by 18% through social media and email marketing campaign

Updated/improved website design & analytics reporting

Increased visibility of wholesale wool operation

McKesson Technologies, Alpharetta, GA 10.2015 – 11.2016

Competitive Analyst

Researched healthcare IT market to identify potential niche targets for new healthcare IT solutions. Researched and wrote white papers, news articles and executive reports on healthcare IT and analytics to inform and influence decision makers within the organization by identifying trends, best practices and strengths and weaknesses of our competitors in the healthcare IT arena.

Created monthly business financial review presentations in collaboration with the Project Managers consisting of recap of previous month’s financials as well as funnel forecasts and performance analysis.

Successfully conducted requirements documentation and readiness assessments for $10M Agile remote hosting infrastructure build and migration coming in on time and under budget.

Researched and wrote white papers, news articles and executive reports on healthcare IT and analytics to inform and influence decision makers within the organization by identifying trends, best practices and strengths and weaknesses of our competitors in the healthcare IT arena.

McKesson Technologies, Alpharetta, GA 11.2008 – 10.2015

Technical Writer

As the sole technical writer and document control resource for the business unit, oversaw the entire documentation and document management process. Created new document control processes, produced all project/process related documentation and collaborated with project managers on all issues related to project/product documentation. Created and maintained documentation library in SharePoint.

Built and managed the documentation library for the EIS business unit of McKesson provider technology, effectively regaining control over thousands of previously uncontrolled documents.

Successfully updated and obtained approval for 200+ documents related to fulfilling FDA requirements covering medical devices and electronic medical records.

Kaiser Permanente, Atlanta, GA 04.2008 – 10.2008

Business Analyst

Interfaced with business partners to prepare and update business process and software system requirements. Ensured all artifacts complied with corporate policies and guidelines. Coordinated IT Sarbanes-Oxley 2008 compliance activities, including creating IT process narratives, collecting required supporting evidence and conducting compliance walkthroughs.

Completed the business process updates required to allow implementation of Health Savings Account (HSA) offering for all Kaiser Permanente health policies.

Lead compliance documentation effort for 2008 Sarbanes-Oxley audit resulting in zero remediations required.

General Dynamics IT, Atlanta, GA 11.2006 – 03.2008

Senior Business Analyst

Engaged with the Centers for Disease Control (CDC). As the senior business analyst for the product development team for the Epi-X and PHIRE outbreak notification systems, managed a team of junior analysts tasked with creating conceptual designs and documenting system requirements. Conducted JAD sessions with internal customers to review prototypes and iterations and unit and system tested initial application releases. Upon completion of development, conducted gap analysis and resolved issues to integrate into subsequent phased enhancements packages.

Brought document libraries into compliance with federal regulations regarding documentation control protocols, document storage regulations and use of approved standardized templates.

Successfully launched CDC’s Epi-X system, which was used in notifications of H1N1 “bird flu” outbreaks in Asia in 2008 potentially saving thousands of lives.

Education

University of Louisiana at Lafayette, Lafayette, LA

BA: Political Science

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