Customer Service Manager
Resume:
Winston-Salem, NC *****
*************@*****.***
JESSICA BEEGLE
OBJECTIVE
To provide exceptional service and leadership in a business setting.
EXPERIENCE
Belflex Staffing Agency
Winston-Salem, NC
Order Filler
July 2016-Present
Assigned to production position as an order filler. Work Responsibilities included Scanning orders, filling orders, and preparation for distribution. Position required meeting daily quotas and assisting with any other production needs.
PANERA BREAD COMPANY
Clemmons, NC
Team Leader Cashier- Certified Staff Trainer 01/2012 to 04/2016
During my employment with Panera Bread Company I prepared items according to written or verbal orders, working on several different orders simultaneously. Scheduled activities and equipment use with managers, delegated tasks to co-workers per management instruction. Used information about daily menus to help coordinate cooking times. Took inventory of current stock and incoming shipments. Took initiative to find extra tasks when scheduled duties were completed. Worked well with teammates and openly invited coaching from the management team. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Mastered Point of Sale (POS) computer system for automated order taking. Resolved guest complaints promptly and professionally. Correctly received orders, processed payments and respond appropriately to guest concerns. Up-sale of additional menu items, beverages and desserts to increase restaurant profits.
PANERA BREAD
Winston-Salem, NC
Cashier-General Customer Service 02/2009 to 12/2011
General Customer service specialized in food preparation and service. Leader for my work area. Transferred to Clemmons Branch to pursue growth within the company as a Certified Staff Trainer and Team Leader.
PRIVATE CARE NANNY
Kernersville, NC
Child Care Professional 08/2009 to 02/2011
Provide total care for five Children, my responsibilities included transportation, assistance with school work. Appointments, sports training and assisting with healthy child development.
SUNNY PATCH KIDS DAYCARE
Winston-Salem, NC
Child Care
Professional
3/2008-8/2009
Observed children from six weeks to five years old in a group of twenty five on average. Assisted with complete care of healthy and disabled children. Assisted disabled children specifically with Autism, providing specific attention to specialized learning needs of these children.
CRI AGENCY
Altoona, PA
Certified Nurse Assistant-Private Care Home Health 10/2006 to 02/2008
Care of Special Needs home bound clients. Assisted with activities of daily living. Worked specifically with Cerebral Palsy client for the duration of my employment. I was awarded with Service with a Smile award for our region for the care I provided
EDUCATION
Massage Therapy
Altoona Technical College, Altoona, Pa
Completed 18 months of course work with high honors
Certified Nurse Assistant Certification 2001
Everett Vocational Technical Center, Everett, Pa
High School Diploma: General Studies Class of 2000
Bedford High School, Bedford, Pa
Offered Basketball Scholarships to University of Maryland, University Of Pittsburgh, and Southern Allegheny County College. Offered Softball scholarships to Florida State University and University of Pittsburgh. Extra-curricular activities included varsity basketball and softball, volunteer for Pennsylvania State University
Children's camp.
REFERENCES
Randy Hillman
Chaplaincy Manager Novant Health Forsyth Medical Center 336-***-**** office 336-***-**** Mobile
Erin Mickey
Assistant Manager Sprint Winston-Salem 863-***-****
Erin Hillman
Operations Manager Crothall Healthcare at Forsyth Medical Center 336-***-****
Arin Walker
Previous Manager Panera Bread Clemmons 256-***-****
Jenny Brannon
Regional Advanced Care Directives Coordinator Novant Health Frontis Plaza 336-***-****
Josh McClamrock
Co-worker during employment with Panera Bread 336-***-****
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