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Customer Service Manager

Bethania, North Carolina, United States
April 13, 2018

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*** * ***** **** **.

Winston-Salem, NC *****




To provide exceptional service and leadership in a business setting.


Belflex Staffing Agency

Winston-Salem, NC

Order Filler

July 2016-Present

Assigned to production position as an order filler. Work Responsibilities included Scanning orders, filling orders, and preparation for distribution. Position required meeting daily quotas and assisting with any other production needs.


Clemmons, NC

Team Leader Cashier- Certified Staff Trainer 01/2012 to 04/2016

During my employment with Panera Bread Company I prepared items according to written or verbal orders, working on several different orders simultaneously. Scheduled activities and equipment use with managers, delegated tasks to co-workers per management instruction. Used information about daily menus to help coordinate cooking times. Took inventory of current stock and incoming shipments. Took initiative to find extra tasks when scheduled duties were completed. Worked well with teammates and openly invited coaching from the management team. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Mastered Point of Sale (POS) computer system for automated order taking. Resolved guest complaints promptly and professionally. Correctly received orders, processed payments and respond appropriately to guest concerns. Up-sale of additional menu items, beverages and desserts to increase restaurant profits.


Winston-Salem, NC

Cashier-General Customer Service 02/2009 to 12/2011

General Customer service specialized in food preparation and service. Leader for my work area. Transferred to Clemmons Branch to pursue growth within the company as a Certified Staff Trainer and Team Leader.


Kernersville, NC

Child Care Professional 08/2009 to 02/2011

Provide total care for five Children, my responsibilities included transportation, assistance with school work. Appointments, sports training and assisting with healthy child development.


Winston-Salem, NC

Child Care



Observed children from six weeks to five years old in a group of twenty five on average. Assisted with complete care of healthy and disabled children. Assisted disabled children specifically with Autism, providing specific attention to specialized learning needs of these children.


Altoona, PA

Certified Nurse Assistant-Private Care Home Health 10/2006 to 02/2008

Care of Special Needs home bound clients. Assisted with activities of daily living. Worked specifically with Cerebral Palsy client for the duration of my employment. I was awarded with Service with a Smile award for our region for the care I provided


Massage Therapy

Altoona Technical College, Altoona, Pa

Completed 18 months of course work with high honors

Certified Nurse Assistant Certification 2001

Everett Vocational Technical Center, Everett, Pa

High School Diploma: General Studies Class of 2000

Bedford High School, Bedford, Pa

Offered Basketball Scholarships to University of Maryland, University Of Pittsburgh, and Southern Allegheny County College. Offered Softball scholarships to Florida State University and University of Pittsburgh. Extra-curricular activities included varsity basketball and softball, volunteer for Pennsylvania State University

Children's camp.


Randy Hillman

Chaplaincy Manager Novant Health Forsyth Medical Center 336-***-**** office 336-***-**** Mobile

Erin Mickey

Assistant Manager Sprint Winston-Salem 863-***-****

Erin Hillman

Operations Manager Crothall Healthcare at Forsyth Medical Center 336-***-****

Arin Walker

Previous Manager Panera Bread Clemmons 256-***-****

Jenny Brannon

Regional Advanced Care Directives Coordinator Novant Health Frontis Plaza 336-***-****

Josh McClamrock

Co-worker during employment with Panera Bread 336-***-****

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