Customer Service Administrative Assistant

Imaria Stallard

Email: ******************@*****.***

Phone: 901-***-****

Professional Summary

Highly focused and dependable with 10 years of excellent customer service and 5 years of administrative experience. Provided quality customer service/support; responded to inquiries, requests, complaints, and questions and ensured timely response to any inquiries.

Experience

Administrative Assistant/Optician

First Eye Care Parkforest, Dallas, TX September 2017-February 2018

Implemented a plan of action for patients in need of financial assistance.

Performed the daily functions of administrative support, customer service, and cash posting to achieve patient financial Services goals of improved collections

Researched modified unpaid insurance claims and coding discrepancies

Problem solved insurance out of pocket issues with patients.

Communicated between patients and insurance companies for patients understanding and knowledge of insurance coverage.

Communicate with insurance companies for proper billing procedures

Schedule appointments, check patients in and out

Greet patients with a warm, welcoming attitude

Answering incoming calls, scheduling appointments, verifying and implementing vision and medical insurance benefits.

Filed insurance claims and processed insurance payments

Submitted secondary claims for Medicare patients

Assisted with frame and lens selection that best suited patients' lifestyle and prescription needs.

Assistant Manager

America’s Best Contacts and Eyeglasses, Dallas, TX April 2017- September 2017

Reviewed and maintained employee punches to ensure correct pay each pay period.

Maintained employees paid time off and ensured correct pay out for requested time.

Adjusted time as needed for employees, with necessary approval.

Marketed and promoted optical practice to maximize sales and build patient loyalty

Maintained and executed constant high expectation work atmosphere to provide outstanding, professional customer service.

Trained and educated staff to meet company guidelines, policies, and goals

Administrative operations including associate reviews, training objectives and management team meetings.

Implemented advertising and internal strategies to consistently increase customer base

Prepared monthly budgets and sales projections.

Managed work schedule based on business forecast to ensure coverage at all times.

Maintained an organized and efficient department to meet sales goals.

Monitored sales and inventories to ensure profitability.

Tracked and kept records of billing from different insurance companies.

Inspected the quality of any outgoing merchandise.

Administrative Assistant /Optician

Dr. Shum’s Optical Boutique, Germantown, TN December 2014 – April 2017

Served as a link between leadership, management and employees by answering questions, communicating decisions and helping to resolve work related matters.

Participated in interview and selection process for various positions.

Coordinated department project work as required.

Assist doctors to maintain efficient patient work flow

Maintain electronic health records

Researched modified unpaid insurance claims and coding discrepancies

Problem solved insurance out of pocket issues with patients.

Communicated between patients and insurance companies for patients understanding and knowledge of insurance coverage.

Efficiently managed telephone and in-person inquiries related to billing, insurance, and general information.

Resubmit denied authorization request by appealing and determine reason for denial

Verifying insurance coverage by phone and online to ensure proper coordination reimbursement of benefits and estimates of patients' financial responsibilities of commercial, governmental and third party insurances

Completed referral letters to specials while making proper documentation accompanied any referral

Schedule appointments, run daily report

Maintain clean and organized workplace

Customer Service Associate/Optician/Optometric Assistant

Wal-Mart, Bartlett, TN February 2007 – December 2014

Educate and inform customers on the products available to them

Suggest various products that may better suit their needs

Offer additional services to enhance customers’ experience

Received deposits and payments, cashing checks, ensuring proper endorsements are obtained, verifying signatures and customer balances, as well as opening new accounts.

Process 25+ customer transactions per hour with extreme attention to detail.

Balancing cash drawers and provided customer assistance with balance detail and other inquiries.

Responsible for all aspects of sales, billing and insurance processing

Record and obtain patient preliminary case history

Maintain patient records, schedule appointments, bookkeeping, and correspondence

Fit and adjust eyewear for patients

Patient education on proper eyewear and contact lens.

Education

Master's in Business Administration Memphis, TN

March 2017

Strayer University

3.72 GPA

Bachelor of Science in Health Administration Memphis, TN

July 2014

The University of Phoenix

3.47 GPA

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