Customer Service Engineering

BRIAN J. WOLSTONE

Wixom, MI *****

*********@*****.*** 248-***-**** www.linkedin.com/in/brianjwolstone DIRECTOR LOGISTICS ENGINEERING

Operational Efficiency Savings Initiatives Customer Retention Logistics professional who uses cross-functional teams to drive data analysis, innovation, process improvement and procurement. This drives operational efficiency and cost savings initiatives, resulting in customer retention, new business opportunities and revenue growth.

Analytical problem solver, who uses tools and processes to identify root causes, allowing for faster turnaround times. This provides improved customer satisfaction through cost reductions, and improved customer service. Expertise in:

Transportation Design and Implementation Procurement Sourcing Performance Metrics Pricing Innovation Management Continuous Improvement Automotive 3PL PROFESSIONAL EXPERIENCE

Ryder Systems, Novi, MI

Director – !deation/Innovation 2015 - Current

Managed the !deation and Innovation program for the Automotive, Aerospace and Industrial (AAI) vertical, the largest vertical within Ryder Systems.

• Implemented new technology (Aha!) to improve the customer user experience. This provided the user community access to the Aha! Portal, allowing for comments, feedback, voting, and status updates on each individual project.

• Increased and improved employee participation; growing 252%, from 246 to 620 employees. This increased the number of employee submissions by 229%, from 94 to 216 suggestions.

• Created and managed the Engineering Best Practices Council, attended by the Engineering account team leaders. This helped facilitate and prioritize employee submissions to the !deation team.

• Implemented proposed employee submissions, leading to systems, building and process improvements, resulting in Ryder savings of $750K.

• Presented the !deation/Innovation yearly update at the annual AAI Leadership meeting, and recognized the Innovator of the Year for their key contributions to the program.

• Organized and facilitated the annual AAI Kaizen challenge program, increasing annual participation by 33%.

Director – AAI Tier One Engineering/Procurement 2008 to 2015 Responsible for the day-to-day activities of 7 engineers and 3 procurement team members to support 15 AAI Tier One accounts and the Business Development organization.

• Delivered $3M annually in customer savings by implementing improvements, creating freight savings and revenue growth for fifteen accounts, combining freight across multiple accounts, leveraging procurement rates and identifying dedicated transportation opportunities.

• Developed and implemented a common carrier consolidation network, in order to support customer business needs, resulting in $800K in annual customer savings. BRIAN J. WOLSTONE *********@*****.*** PAGE TWO

• Converted $1.3M in common carrier freight under management (FUM), to dedicated transportation, resulting in a 17% saving opportunity, increasing revenue by $1.1M.

• Managed $450M in freight under management (FUM), to include Truckload and Less than truckload for the AAI vertical.

• Collaborated with Business Development and Operations, supporting $100M in new business opportunities, resulting in a hit rate of 8-12%.

• Worked with the account teams and the carrier base, mitigating carrier rate increases by leveraging business relationships and capacity, minimizing the impact to customers by an average of 1.5 to 2%. Logistics Engineer – Business Development 1996 to 2008 Responsible for new business opportunities. This included design, resource summaries, pricing inputs and presentation material.

• Partnered with the Directors of Business Development during pre-sales proposal development to better understand the project scope and requirements, allowing for the development of world class customer solutions.

• Presented Innovative engineering designs and pricing models to Ryder leadership, and participated in client bid reviews.

• Supported existing operations, when required, with transportation designs, network studies and resource summaries, while providing implementation support when it was required. ADDITIONAL RELEVANT EXPERIENCE

Logistics Insights Corp. – Logistics Analyst

Logistics Insights Corp. – Plant Liaison

Logistics Insights Corp. – Assistant Operations Manager EDUCATION

Bachelor of Arts (BA), Business Administration, Alma College, Alma, MI. Professional Development

Leadership Development Program

Litigation Avoidance

Developing Direct Reports

Automotive Industry Global Purchasing and Supply Chain Management Speech Works

Developing Direct Reports

Automotive 3PL

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