Customer Service Representative
Resume:
Cecelia Hunter
Tampa, FL 33612
********@*****.***
Objective
To secure a position with a company, that allows me to utilize my
Exceptional Customer Service skill and my knowledge of medical terminology, medical billing, and
Medical office procedures skills as I work towards professional growth.
Work Experience
Iron Bow Technologies, Customer Service Representative
January 2017 - June 2017 Tampa, Fl
Assist in the need for managed care initiatives.
Appropriate documentation of all client interactions according to established procedures.
Demonstrate best practices and learned skills in order to assist the team with improved quality,
productivity and performance metrics.
Learn information required to effectively provide information to clients as it relates to inquiries
concerning pre-existing conditions, knowledge of policies and riders, identification of other insurance
and coordination of benefits, benefit exclusions, administration of direct pay, credit card payment,
debit accounting and other enrollment and billing transactions.
Argus Dental & Vision, Customer Service Representative
February 2016 to October 2016 Tampa, FL
Assist members with dental benefit coverage and finding participating providers within the network
that takes the members plan.
Received calls from providers regarding claims and eligibility for members plans.
Assist providers with claim issues regarding claims that were processed, review claims and resubmit
based on plan fee schedule.
CareCentrix, Patient Account Specialist
October 2013 to October 2014 Tampa, FL
Received inbound calls from members and providers, in regards to their DME equipment and Home
Healthcare services. Offered financial options to clear patient's debits, and Assist patients in resolving
any issues or concerns with the providers of services.
LabCorp, Customer Service Representative
May 2010 to May 2012 Tampa, FL
CorTech, Customer Service Representative
Staffing Agency Assigned to (LabCorp)
January 2010 to May 2010 - Tampa, FL
Served as a liaison between LabCorp branches, and regional laboratories, received inbound calls from
customers in response to inquiries and problems. Researched, troubleshot and resolved customer's
problems, and performed a wide variety of administrative/clerical duties.
Education
Erwin Vocational Technical Center -LPN 03/18-Current
Brewster Technical Center - Medical Administrative Specialist Program 01/09-01/10
High School Diploma 05/2000
Skills
Excel (Less than 1 year), Medical Billing (Less than 1 year), MEDICAL INVOICING (Less than 1 year),
Microsoft Excel (Less than 1 year), Microsoft PowerPoint (Less than 1 year)
Additional Information
SKILLS Exceptional Communication Skills, Task oriented, Self- Motivated and Dependable worker.
Knowledgeable in all the following programs:
Microsoft Excel, Microsoft Word, and Microsoft PowerPoint, and Medical Billing and scheduling software.
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