Process Professional Experience

Curriculum Vitae

Marian Christy

#*** **********, *******: 990*******

RBI Post Mysore Mail Id: **************@*****.***

570003

Professional OBJECTIVE:

I aspire to join a potential oriented organization and to build my team and interpersonal skills in an exceptional manner.

Summary

Working as Associate- Global Immigration, I am responsible to execute process as per prescribed guidelines and time-lines, review and validate the inputs from the clients, consulate day to day activities, daily reviews, and report and escalation resolution with the objective to meet SLA targets for the specific process within guidelines, policies and norms of the Company.

Professional Experience:

Infosys Limited

July 2013 to till date

Associate- Global Immigration: DC prime of Mysore:

Execute quality standards activities for processing work permits, business visa and visa stamping applications for various countries to ensure legal status of the employee during the period of stay at onsite within the guild line, policies and norms of Infosys Limited.

HR Domain: Knowledge of principles, theories, concepts and models Industry wide best practices and benchmarks, relevant laws and regulation.

Competency:

Immigration Management: Knowledge of immigration policies and consulate information, immigration system.

Analytical Ability: Maintaining multiple data source and integrates inputs in a manner to build cause effect linkages to arrive at key issues.

Process and Operations:

Execute quality standards activities for processing work permits, business visa and visa stamping applications for various countries. Support in deploying SOP for processing and operations to ensure continues legal status of the employee while onsite, providing additional information required by the immigration regulatory authorities for the application and updating systems to reflect the complete information of the cases in order to ensure defect –free filing of application .

Customer Interaction:

Track and report the status of program and process changes. This would include resolving quires/issues received from employees on visa/work permit application within scope of the role assigned and also be involved in sending periodic reports to the business units on the various immigration activities in order to ensure effective communication.

Planning and Organizing:

Optimally organize the workload across the team by making accurate time and work allocation estimates and schedules work based on complexity plans timeline, resource requirement and assesses impact on people, time and costs, monitors plan closely to ensure that the plan delivers on agree metrics

US Business Visa end to end process.

Australia Sub-class 400 visa and Australia Sub-class 600 visa filing.

Preparing cover letter for various countries for stamping process

Handling Police Clearance certificate for employees travelling to Switzerland and Spain.

Legalization process for Birth Certificate, Marriage Certificate and Passport copies for Netherlands, Croatia and Belgium.

Stamping Processing is done for more than 37 countries across the global for Australia, UK, Japan, Canada, Netherlands, Germany, Norway, Russia, France, Spain, and Poland China. Sri-lanka, Mauritius, New Zealand, Canada, Switzerland and Sweden etc.

Assisting the employee’s by scheduling interviews, maintaining the candidate database in MIS.

Co-coordinating with Embassy and Consulate for quires and updates.

Taking Preliminary stage of interview and briefing the process.

Adherence to process SLA and Compliance to the process / policies/ immigration laws for cases handled.

Process deliverables:

Successfully handled the transition.

Coordinating with the support groups such as service provider and consulate for facility set up and project requirements.

Maintaining teams database like leave balance, application access, sub process trained

Managing the productivity and SLA

Conducting weekly, monthly and quarterly operations review with the management.

Preparing A/P reports for leads on a weekly & monthly basis

Processing of new items into the e-commerce system before coming on-line

Processing of new items into system before coming to the stores and maintaining existing items

Planning and Execution of Business Expansion ( Transitioned additional processes)

Responsible for validation of information in the download form provided by vendor

Managing issues and escalations from the business team and providing robust mitigation plans to prevent re-occurring.

Identifying engagement risks and providing mitigation plans

Infosys BPO

Oct 2007 to July 2013

Process Specialist:

Induction, Employee Orientation

Handling Joining Formalities

Employee Welfare activities

Database Management

Online assessments for New joiners

Background verification, employee document collection, validation and offer

Various MIS reports pertaining to active headcount and pre-placements letter processing.

Process deliverables:

Answering queries through conference call or Emails

Daily call with clients to update the status of the activities.

Remediate the data by analyzing.

Identifying data remediation areas by evaluating different scenarios and providing insights on the analysis

Creating SOP’s and other manuals for team as quick reference on analysis

Educational Profile:

Bachelors in Arts from St. Philomena’s College, Mysore: 2004- 2007 ( 60% Aggregate)

Higher Secondary from St. Philomena’s College, Mysore: 2002- 2004( 62% Aggregate)

SSLC from Banumaiah’s school, Mysore:2002 (50% Aggregate)

Achievements

Received the High potential award of the year 2010 at Infosys

Received the Best performer awards

Received spot awards for process improvements

Received an award as “Employee, HR & Admin friendly” (Best catalyst award)

Personal Details

Date of Birth : 08/10/1984

Sex : Male

Father’s Name : TK Selvaraj

Marital Status : Married

Languages Known : English, Malayalam, Kannada & Tamil

Nationality : Indian

Hobbies : Listening Songs & Playing

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