Engineer Desktop Support

Ronnie Hunn

**** ******** ******, *** ****, CA **132 ( C ) 650-***-**** ******.****@*****.***

Professional Summary:

System Engineer with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.

Technical Customer Service Specialist with VIP and C-Level support and quickly learn and synthesize new networking technologies. Enthusiastic Technical Support

Engineer with over 10 years’ proven troubleshooting experience. Seeking Senior Desktop Support position in a dynamic IT department.

Skills:

Fast learner

Analytical and critical thinker

Skilled at mediation

Skilled multi-tasker

Skilled in TCP/IP and WAN

Microsoft Certified Professional (MCP)

Technical Help Desk

Communication Skills

Excellent Problem Solving Skills

Customer Support Team

Information Systems

Microsoft Office

Excellent Communication Skills

Microsoft Windows

Shoretel phone system

VMware

Cisco

Juniper

Linux

Active Directory

Zoom Telepresence / Zoom Room

Microsoft Exchange 2013 Manage users

Polycom

Mac OS X / IOS

WORK HISTORY:

AUGUST 2012- JAN 2018

Senior Support Specialist Help Pain Medical Network San Mateo, CA

Installed software, modified and repaired hardware and resolved technical issues.

Provided C-level IT support to non-technical personnel within the business.

Resolved problems with malfunctioning products.

Researched, troubleshot and resolved complex problems independently.

Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.

Mitel/Shoretel Network Migration Build

Familiar with VMware, Openstack, network infrastructure

Identified and solved technical issues with a variety of diagnostic tools.

Answered telephone calls promptly and minimized delays that could lead to abandoned calls.

Set up PC and Apple desktops and laptops and all types of mobile devices.

Resolved customer issues in a clear, courteous and straightforward manner.

APRIL 2006-AUGUST 2012

System Engineer INFORTECH CORPORATION San Jose, CA

Built, tested and deployed scalable, highly available and modular software products.

Worked closely with clients to establish problem specifications and system designs.

Performed regression and system-level testing to verify software quality and function

before it was released.

March 2000-DECEMBER 2006

NOC GLOBAL CENTER/EXODUS/CABLE WIRELESS SANTA CLARA, CA

Internet Systems Engineer:

• Responsible for providing support and implementation to customers in 24/7 environment.

• Maintained customer servers, switch, router, and hub configuration.

• Maintained ticketing and database management for customer follow-up.

• Installation and troubleshooting of customers and server applications.

• Design & assemble customer hardware.

• Managed tape backup on WinNT/2000 and Veritas NetBackup solution with tape autoloader.

• Monitored and tracked help ticketing using Siebel and Remedy software.

Network Operation Center:

• Responsible for providing phones and emails support to customers

and putting in work orders to solve problems by using Remedy and Siebel software.

• Monitored network traffic and web-servers in a 24/7 Unix-integrated environment.

• Responsible for escalating tickets, power outage incase of a emergencies.

• Often required to troubleshoot latency problems between Network Engineer and customers.

• Be able to troubleshoot T1 issue between provider and customer end.

EDUCATION:

1990

Certificate : Computer Technology

Evergreen Valley College, San Jose, CA

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