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Sales Project Management

Mesa, Arizona, United States
April 12, 2018

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Eric Olsen

*** *. *******, ****, ** *****



Business Analysis

Business Process

Workflow Design

Project Management


NetSuite CRM

User Requirements

Application Wireframe

(GUI) designs


Pre-Sales Configuration

IT Strategy Consulting

Systems Architecture

Technical Writing

Application Testing

Back Office Applications

Public Speaking

Training Presentations

MS Office



Arizona State University,

W.P. Carey School of Business

– Tempe, AZ

Masters –Information Mgmt

Brigham Young University,

Marriott School of Management,

- Provo, UT

Bachelor of Science, Business


Minor – Business Computing

Additional Training

- Project Management

- Enterprise Application


- Business Process


- Manufacturing Resource

Planning (MRP) Applications

- Custom Manufacturing


- Accounting Systems

- Information Security & Privacy

- IT Project Valuation &


- HTML with CSS

- Database Structures

- Knowledge Management

Professional Experience

Ace Asphalt, Inc. Phoenix, AZ

Business Analyst / Process Analyst 2011 – 2018

Application Functional Design & Testing Produced functional requirements while engaging with company software release cycle and project management. Defined and executed QA test cases; designed and implemented User Acceptance Testing

Requirements Analysis & Definition Research and define detailed requirements using As-Is & To-Be Process Modeling. Worked with software engineers to groom development requirements to reduce re-work

Process Analysis & Improvement Engaged and led cross functional sales team to investigate, diagram, improve and standardize the “lead to work order” process across sales teams in various regions and states. Overcame business inefficiencies and redundancies with a reduction of overall costs

Vendor Selection & Management Assessment of requirements, investigation and selection of Cloud vendors and managed the vendor relationships

End User Training Leader in application training, support and adoption for Sales, Marketing and Business Development users

CRM & Sales Automation Assigned to the top IT initiative for a successfully designed and implemented custom CRM, sales processes and heavy system integration deployed across 5 states with over 100 users. This solution has successfully ensured business continuity and enabled organization growth Power to Progress Mesa, AZ

Business Manager 2009 – 2011

Web Based Content & Solutions Creatively designed, developed and implemented individual coaching tools to affect behavior modification South Mountain Community College Phoenix, AZ

Adjunct Faculty 2010 - 2011

Business Applications Instructor Building fundamental IT skill levels of working adults through Microsoft Office applications to improve their employment prospects Insight Tempe, AZ

Service Solutions Executive 2006 – 2008

Customer Needs Engagement Consult with and manage numerous engineering services opportunities to deploy mid-sized enterprise projects. (i.e. VOIP, MS Exchange, Disaster Recovery and Data Center solutions)

Negotiation Working directly with various client IT Director, CIO and IT internal departments to determine the optimum Engineering, Service Delivery, Project Management and Legal agreements

Business Development Manager 2005 - 2006

Managed Services Developed and promoted newly created vendor Services Programs for innovative storage, printing, security and other services to sell Abstrax Mesa, AZ

Software Integration Specialist 2002 -2005

Research and Analysis On-site study of client custom manufacturing processes

Application Configuration based on customer requirements for build-to-order manufacturing; machine, labor and material processes using proprietary toolsets

Software Testing Working closely with the development team to ensure accuracy of new development and customer implementations

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