Customer Service Engineer

Jason D. Shaver

718-***-****

****************@*****.***

PROFESSIONAL EXPERIENCE:

Cushman Wakefield (current management company) 2017 -Present Swig Equities (former management company) 2015 -2017 Local 94 International Union of Operating Engineers @ 48 Wall Street

• Works with Chief Engineer, Director of Engineering and Construction and Property Manager to prioritize, plan delegate and assure completion of general maintenance and special projects

• Working knowledge of all building mechanical, electrical, HVAC, plumbing, life safety, fire protection and security systems to ensure proper operations and be able to act upon any conditions that are out of the ordinary.

• Responsible for all preventative maintenance, necessary maintenance and repairs to the buildings mechanical, electrical, HVAC and plumbing systems which involves normal lubrication, adjustment, cleaning, replacement of consumable parts (such as filters, indicator lights), and periodic testing of the equipment. These systems include, but are not limited to; air handling units (including both rooftop and built-up units), re-circulating air systems, water pumping systems, cooling tower and all plumbing system components.

• Responds to tenant requests pertaining to safety, plumbing, mechanical, electrical, environmental and ad hoc needs.

• Responsible for coordination planning schedules and activities of outside vendors as to correlate with building preparedness and building staff schedules.

• Prepares and maintains maintenance logs and records.

• Maintains regular contact and builds solid working relationships with management, colleagues, contractors, tenants and department leaders to ensure the highest level of customer service.

• Coordinates contractor, tenant and management approvals for work orders that require the use of an outside contractor. Maintains log of work order details.

• Ensures the safety of the property and tenants by overseeing and performing continuous preservation and regular checks of safety systems

• Familiarity with and conforms to all written operating procedures associated with the property. Perfect Building Maintenance 2014 – 2015

Engineer Helper – 32BJ @ 48 Wall Street

• Perform daily checks and compose daily logs

• Respond to tenant requests

• Replace light bulbs and ballasts

• Conduct regular maintenance schedule of machine equipment such as cleaning, lubricating, and checkups of wear and tear parts

• Maintenance of building systems and machinery; package units, closed loop water system, heat exchangers, air compressors and cooling towers

• Conduct repairs on facilities machines in order to run as soon as possible after the repairs

• Coordinate and assist in inspections to ensure all systems are in good proper working condition

• Handle the requisition of parts and services needed to support the repairs and parts needed to be replaced

• Replace and repair lighting fixtures and ballasts

• Inspect and test utilities

• Observe all safety regulations and practices

• Ensure that the building is operating safely and efficiently

• Responsible for 24-hour freeze protection

Porter @ 48 Wall Street

• Maintain inventory of stocks and supplies to facilitate continuous efficiency in the building sites

• Clean all areas of the building

• Responsible for snow removal and exterior building safety

• Resolve plumbing issues as they arise

• Familiarity with the fire command station

• Removal of garbage and recycling

Falcon Pacific Construction LLC 2013 - 2014

Carpenter

• Construction demolition and rebuild

• Installation of dry wall; spackling, sanding, painting

• Installation of ceiling tiles

• Clean up

• Inspection of material deliveries inventory and invoices LICENSES AND CERTIFICATES:

• NYFD Certificate Super Fuel Piping in Buildings – CAT P98

• To Operate and Maintain Air Compressors – CAT A35

• Standpipe for Multi-Zone Systems – CAT S14

• City Wide Standpipe System – CAT S13

• EPA - Universal

• Refrigeration (currently completing coursework)

SKILLS and SOFTWARE:

• Basic Plumbing

• Basic Electrical

• Basic HVAC

• Oil changing

• Carpentry

• Microsoft Office

• MS Office Suite

• MS Word

• MS Excel

• MS Outlook

PREVIOUS EXPERIENCE:

Chris’ Ono Grinds Island Grill 2010 - 2013

Sous Chef

• Prepared all menu items from scratch

• Created daily specials

• Extensive knowledge of restaurant and bar menus

• Maintained inventory

• Created prep lists

• Ensured plate quality and presentation

• Delegated responsibility to ensure time management and smooth workflow Manhattan Club 2007 - 2010

Server & Bartender

• Organized start up restaurant

• Set up kitchen

• Assessed and initiated relationship with various vendors

• Worked with health department to obtain necessary licenses and authorizations

• Chemical and cleaning supply installation

• Created menus

• HR representative: reviewed resumes, conducted interviews, trained new employees, processed respective paperwork

• Provided customer service

References furnished upon request

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