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Sales Customer Service

Miami, Florida, United States
April 12, 2018

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Caren Papacosta

Miami, Florida 305-***-****


Detail-focused office clerk with over 20 years of experience seamlessly providing administrative support to key stakeholders. Proven ability to organize sales operations, assisting with data entry and external communication through expert customer service, accurate reporting and project management. Analytical, investigative team collaborator who solves problems efficiently through strategic planning. Demonstrates time management, multitasking, interpersonal and organization skills. HIGHLIGHTS OF QUALIFICATIONS

Administrative Management

Strategic Planning & Solutions

Sales Administrative Support


Purchase Orders

Team Collaboration

Effective Communication

Leadership & Training

Customer Service

Microsoft Word, Excel, Outlook

Bookkeeping & Filing

Analytics & Data Entry


YELLOW PAGES (formerly AT&T and BellSouth) Miami, Florida 2002 – 2018 Advertising and sales conglomerate acquired by AT&T in 2005, then Yellow Pages in 2013 Special Clerk, District Sales Office (2005 – 2018) Arranged and processed purchase orders for department office supplies and equipment. Input timesheets and expense vouchers through data entry. Provided superior customer service to clients and vendors. Processed, recorded and followed outgoing client mail utilizing assigned tracking numbers. Analyzed databases utilizing advanced Microsoft Excel formulas to report sales and ad hoc data. Established, processed and corrected new employee ID badges for internal access and identification. Scanned, organized, and filed sales data and client paperwork in library archives, both paper and electronic.

Investigated 5-10 client order adjustment and refund requests daily by mediating between sales representatives, printing agencies, clients and senior management.

Assisted sales representatives’ setup, including troubleshooting and assessment of VALUTRAK phone numbers to monitor call counts for individual client advertisements.

Saved money on supply costs by creating a new paperless query for efficiently reporting closed customers that is now utilized daily by sales representatives.

Trained 10-15 new sales representatives on software databases, advanced Microsoft Excel spreadsheet formulas, report writing and company standards.

Represented and marketed company at conventions, trade shows and local events by managing vendor booth, direct sales and incentive outreach for brand exposure.

Special Clerk, Sales Department (2002 – 2005)

Assisted sales department with daily operations such as customer service, sales data analytics and office administration. Managed payroll for 10-15 employees. Coordinated all staff travel arrangements such as booking, purchasing and completing necessary documentation. Ordered office supplies and directories for sales representatives. Tracked, recorded and reported incoming and outgoing employee calls through micro-call phone system for senior management. Compiled comprehensive sales data, reports and business documents for company-wide distribution. Analyzed and monitored top sales representative performance. Maintained records through filing, bookkeeping and data entry.

Assisted senior management audit sales representative outreach and data through analysis and report compiling.

Selected to travel and independently manage Key West branch administrative operations for annual three-month sales and advertising project.

Managed and organized record archives dating back to the 1960s for efficient sales data retrieval.

Coordinated maintenance services for business office hazards and malfunctioning equipment through sub- contractor research, scheduling and payment.

Received state-wide President’s Club award twice for outstanding service by senior management. EDUCATION

Superintendents Diploma of Distinction Administration, Miami Southridge Senior High School, Miami, Florida

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