Customer Service Administrative Assistant

Artis L. Hardy-Taylor

**** ******** *****. *******, ** 30349 • Phone: 678-***-**** • artis ********@******.***

CUSTOMER SERVICE REPRESENTATIVE

Experienced in Customer Service and Executive Administration

Key Skills

Data Entry

Full Office Support

Ad-Hoc Reporting

Access Control

Correspondence and

Documentation Prep

Compliance

Payroll Processing

Calendar Management

Customer focused specialist whose qualifications include assisting customers with

returns, and service related matters. Effectively demonstrated a win-win service

outcome for both customer and employer which resulted in repeat customers.

Consistently demonstrates high quality calls often times meeting or exceeding

daily call rates.

Professional Summary

2017-Present Administrative Assistant

Hands On Atlanta Prepare Customer Agreements and Invoices. Make outbound calls, team leader

Volunteer projects.

2013 - 2016 Customer Service Representative

Burroughs Corp. Field in bound phone calls and place outbound calls to customers,

merchants, and technicians in a professional and efficient manner. Create

document to support ATM equipment and order parts. Assist vendors and

customers. Promote, establish and maintain cooperative relationships.

Resourceful

Interpersonal Savvy

Conflict Management

Technical Aptitude

2008-2010

Fed-Ex

Corporation:

Software:

Customer Service Representative

Intake calls exceed 150 daily; effective conflict resolution skills; excellent

time management; Ability to provide win-win solutions

Windows (all); Outlook, Access, PowerPoint, Word, Excel

Ability to manage office environments and provide sound customer service to organizations.

Below are a few of my competencies:

Interpersonal Savvy: Ability to relate well to all kinds of customers, up, down, inside

and outside the organization; ability to build strong appropriate rapport; uses

diplomacy and tact in every situation.

Ambiguity: Effectively cope with change shifting gears easily and swiftly; ability to

decide and act without having total picture; can comfortably handle risk and

uncertainly.

Drive for Results: Can be counted on to exceed goals successfully; consistently and

will meet or exceed my performance standards; consistently pushes self for results.

Junior Achievement Leader

Head Minister at a Senior Citizen Home, Women Halfway House, A Nursing Home

Customer Service

Executive Management

Support

Education

University of Phoenix,

Southfield,MI

Courses in Business

Administration

2006-2007

William Tyndale College

Farmington, MI

Courses in Business

Administration

2002-2004

White Construction Co.,

Detroit, MI

Detroit Wastewater

Partners, Detroit, MI

New Venture Gear,

Detroit, MI

Administrative Assistant, 2005-2007

Document Control Coordinator, 2002-2005

Administrative Assistant, 1993-2001

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