Leilani D. Dulay

**** *. ******* **. ** Huerta Paranaque

Philippines 1700

+097******** / ac44bd@r.postjobfree.com

PROFESSIONAL EXPERIENCE

DMCI Semirara Mining and Power Corporation

Executive Assistant to the VP Purchasing (Aug. 21, 2017 - Nov. 9,2017) Project base

-Prepare documentation and correspondence, memoranda and reports and gather background materials

-Make independent decisions regarding planning, organizing, and scheduling of work

-Coordinate schedules/calendaring and keep the Vice President on schedule.

-Coordinate travel l for the Vice President including air and hotel arrangements, ground transportation, meeting preparation (i.e. presentations, documentation, logistics, etc)

-Respond to and direct requests from all patrons, in person via telephone and email

-Day to day supervise on of and related human resource functions for clerical, administrative or office support staff assigned to the Vice President’s office, if applicable.

-Maintain records and contact information for key external constituencies including government officials and politician and local, regional, provincial, and national levels.

SM Investments Corporation – Shared Services

IT Helpdesk Support - Supervisor (June 2011 – March 30,2016)

-Acts as a technical resource for team members.

-Collaborates to achieve the organizational goals.

-Supervises employees in daily operations.

-Develops effective teams and is responsible for conducting performance management reviews.

-Improves or retains employee engagement levels.

-Assists Manager in leading an IT Department's operational and strategic planning, including promoting innovation, planning projects, and organizing and negotiating the allocation of resources.

-Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of the IT infrastructure and IT systems.

-Supervises the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems.

TECHNICAL SKILLS

-Remote PC of user if necessary for fast resolution

-Create daily reports and advisory when downtime and maintenance is needed

-Analyze users concern and directing the issue to the correct support group that could provide swift resolution.

-Gather pertinent information and escalate to the proper group for issues that cannot be resolved within the Helpdesk.

-System administration, support all users with their access to the network (SAP,

RMS, CORE System)

-Manage Proxy Server

-Reset password in Active Directory

-Troubleshoot Hardware/Software problems experienced by end users.

-Install software and troubleshoot connection

-Configure device such as laptop and smartphone for wifi connection

-Install and connect printers in PC via remote access and onsite support

-Analyze and dispatch parts and technician for hardware problems.

-Troubleshooting PC-Hardware and Windows Operating system.

-Application and Software Installation/Troubleshooting

-Knowledgeable in MS Office Applications, Lotus Notes, Open Office

TRAINING AND CERTIFICATION

-Lotus Notes Certified (2009)

-Administration Training (2009)

-In-House Business Application Portal Training (2011)

-SAP User Management Training (2012)

-Introduction to SharePoint 2010 ( 2013)

-Structured Cabling Certified (Aug. 9, 2013)

-Coaching for Performance Training ( Feb. 13 – 14, 2014)

-Work Attitude and Values Enhancement ( Apr. 1, 2014)

-7 Habits ( Apr. 4-5, 2015 )

-Windows 10 Microsoft Training – Manila Peninsula

-IBM Smart Cloud Training (Jan. 20, 2016) 10th Flr. One E Com

-Software Solution Training of Ivanti, Micro Focus, Cherwell, Hornbill and Bomgar –

(Makati VGP Center, Apr. 24 – 28, 2017)

- On going review of ITIL for Certification (Apr. 24, 2017 – present)

Executive Assistant - SM Investments Corporation

VP of Corporate Governance (Jan. 2009 – July 2010)

AVP of Information Technology (July 2010 – June 2011)

-Provide executive- level administrative support to the Assistant Vice-President and other executives with demonstrated ability to improvise, improve procedures, and meet demanding deadlines.

-Liaison between all impacted departments to ensure proper communications and reporting practices.

-Plan and coordinate luncheons and develop presentations for related on-and-off site meetings.

-Organize meetings, agendas for corporate meetings.

-Assist in doing clerical work such as documentation and filing

-Facilitate and coordinate meeting and conferences

-Knowledgeable in MS Office (Excel, Word, PowerPoint and Lotus Notes.)

-Responds to the needs and question of users concerning their access of network resources

-Handle job orders concerning deployment of IT and Technical problems

Traffic Assistant – Estima Production (March 2008 – Dec 2009)

Legazpi Village, Makati

-Assist traffic management personnel in performing daily activities

-Monitor broadcast and schedule advertisements and commercials

-Establish and maintain positive relationships with clients, vendors and ads agencies members

-Ensure proper circulation of information

-Maintain file records for each broadcasted material

-Handle and coordinate correspondence

-Archive documents and broadcasting materials

-Handle income telephones

-Use media equipment to fulfill job duties

-Provide technical support when necessary

-Assist traffic manager in preparing projects in order to edit and design new materials

-Gather accurate information in order to prepare projects

Education Highlights:

BACHELOR OF ARTS MAJOR IN MASS COMMUNICATION

Olivarez College

Date Graduated: March 29, 2008

ST. PAUL COLLEGE OF PARANAQUE

High School

Year 1990– 1994

ST. PAUL COLLEGE OF PARANAQUE

Elementary

Year 1984 - 1990

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