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Customer Care Engineer

Hyderabad, Telangana, India
4 to 5 lakhs per annum
April 12, 2018

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P. Ravikanth Kumar

Phone: 801-***-****


I am looking forward to an opportunity where I can utilize my skills in contributing effective to the success of the organisation and also further to improve my skills by taking challenging assignments.

Work Experience:

Worked as a Live Chat Agent for M/s Medology Technologies Pvt Ltd from Nov 2016 to July 2017.

Roles and responsibilities:

Responding to the emails and chats from Customers all over the world regarding the International websites such as,, and rapid which we acknowledge and resolve their queries, requests and complaints.

Worked as a Customer Care Executive for M/s 24/7 Pvt Ltd Uppal for Citibank International clients (Oct 2014- Aug 2015) .

Roles and responsibilities:

The customers initiate chats from the Citibank website regarding queries, complaints, and requests regarding their Citibank accounts from all over the world. We assist them on the live chat platform and resolve their queries online.

Worked as a Customer Care Executive for M/s Tata Business Support services. (Feb 2011 to Jan 2012).

Established an Internet Center at Uppal (Dec 2011 – running currently )

Worked as an Assistant Engineer for M/s Sai Chaitanya Automations (May 2004 to Nov 2010)


B.Tech in Instrumentation from S. S. J Engg college in 2002 from JNT university, Hyderabad.

Intermediate from V.M.S Junior College in 1998 with an aggregate of 78%

S.S.C from St. Anthony’s High School in 1996 with an aggregate of 81%.

Technical Skills:

Operating System : MS-Dos, Windows98/2000/XP/Vista/7.

Packages : MS-Office.

Summary of strengths:

Self motivation.

Good communication skills.

Hard working.

Willing to work in night shifts.

Hobbies: Listening Music and Playing cricket.

Personal details:

Name : P. Ravikanth Kumar

Address : H.No: -8-43/47/16,

Sri Sai Bhavani Nagar, Boduppal-500 059

Contact Number : 801-***-****

Date of Birth : 27th September 1980

Languages Known : English, Telugu and Hindi.


I hereby declare that all the information furnished above is true to the best of my knowledge.

Yours Sincerely

Ravikanth Kumar

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